Dispatcher 3rd Class

Farmers Electric Cooperative; Greenville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Farmers Electric Cooperative is seeking a team-oriented dispatcher to join our Dispatch team in an automated environment providing 24-hour service to our members. Responsibilities include dispatching crews, monitoring radios, maintaining outage logs, and performing data entry and switchboard tasks.

Qualified applicants should have a high school diploma or equivalent, strong PC skills (spreadsheet/word processing) and the ability to stay calm in crises.

Qualifications

• High school diploma or equivalent required.
• Strong PC skills including spreadsheet and word processing software.
• Ability to work calmly and effectively in crisis situations.
• Work well with the general public.
• Strong organizational skills with ability to prioritize and manage multiple tasks.
• Able to work varying shifts and overtime.

Responsibilities

• Dispatch utility crews to service calls and emergencies.
• Monitor radio communications for dispatch responses.
• Maintain outage records and various logs.
• Perform customer service, data entry and switchboard functions.
• Work hours vary; overtime, holidays and weekends may be required.

Skills

Bilingual English/Spanish

Data entry

Customer service

Crisis management

Microsoft Office

Education

High school diploma

Tools

Spreadsheet

Word processing

Job description

Farmers Electric Cooperative has an immediate opening for a team-oriented person who would enjoy working as part of a Dispatch team, in an automated environment, offering 24-hour dispatch service to our members while meeting the challenges of a large, growing electric cooperative.

Responsibilities include working in emergency situations with speed and accuracy, dispatching utility crews to service calls, repairs and irregularities, monitoring radio communications for Dispatch response, maintaining outage records and various logs, as well as performing customer service, data entry and switchboard functions. Work hours vary depending on need and includes overtime, holidays, and weekends. Training for the position will occur across all shift times before starting the shift mentioned above. Hours are subject to change as Cooperative needs change. The ability to work overtime to ensure 24/7 coverage is necessary.

Qualified applicants should have a high school diploma or equivalent, strong PC skills including spreadsheet and word processing software, ability to work calmly and effectively in crisis situations, work well with the general public, possess strong organizational skills with ability to prioritize and manage multiple tasks and be able to work in varying work shifts and overtime. Previous electric utility experience and being bilingual (English/Spanish) is highly preferred, but not required.

ABOUT FARMERS ELECTRIC COOPERATIVE

Formed in 1937 to bring electricity to the rural areas of Northeast Texas, we are a rapidly growing electric cooperative that provides a safe, reliable, and affordable power supply along with consistently good service to more than 75,000 co-op members in the fast-growing region spanning 12 counties. More than an electric power utility, we're an electric cooperative. We are a community‑based organization that is locally owned and operated. Our members have a voice in our policies and practices. With careful management of resources, dedicated employees, and strategic planning, we’ve managed to keep our electricity prices low and our service reliability high.

Our employees are our neighbors and yours, working to improve the quality of life in the communities we serve. We’re always on the lookout for more talent. Besides a great job with a powerful purpose, working for us allows our employees to work for a company that puts the needs of its members and the community first. We believe that our electric cooperative is a great place to work and we’re confident that you will too.