Dispatcher

STA Family of Companies; Winnemucca (NV); On-site; USD 38,000 - 60,000; Full time

Job summary

Student Transportation of America, doing business as Diversified Transportation, is hiring a Dispatcher in Winnemucca, NV. You will manage daily operator dispatching, monitor and resolve route issues, and coordinate with operators and fleet units using dispatch systems.

The role requires strong communication, time management, and problem-solving skills, with a emphasis on customer service in a fast-paced environment. Equal opportunity employer, US work authorized.

Qualifications

• Minimum 2 years of dispatch experience.
• Minimum 2 years of experience in the transportation industry.
• Minimum 2 years of experience in a customer service role.

Responsibilities

• Manage the daily dispatching of operators to fleet units.
• Monitor and respond to route, fleet and operator issues to ensure service delivery.
• Coordinate activities of operators, supervisors, and fleet units using dispatching equipment.
• Provide information to customers/passengers.
• Work independently to resolve customer and passenger issues.
• Assign units as required.

Skills

Customer service

Communication skills

MS Office

Time management

Multitasking

Decisiveness

Tools

Dispatch software

Computer-aided communications

Job description

Student Transportation of America, doing business as Diversified Transportation, is currently hiring a Dispatcher to oversee operator assignments and dispatching for their fleet units and routes based in Winnemucca, NV.

Position Overview:

• Manage the daily dispatching of operators to fleet units
• Monitor and immediately respond to route, fleet and operator issues making sure service delivery requirements are met; and advising on company safety policies and procedures
• Process and transmit information and instruction to co-ordinate the activities of operators, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
• Provide information to customers/passengers
• Work independently to expediently resolve customer and passenger issues
• Assign units as required

Years of Experience (Preferred):

• Minimum 2 years of dispatch experience
• Minimum 2 years of experience in the transportation industry
• Minimum 2 years of experience in a customer service role

Qualifications & Skills Required:

• General knowledge of Winnemucca, NV
• Excellent oral and written communication skills and expertise in dealing with the general public
• Proficient computer skills including the use of MSOffice and software applications
• Must possess strong organizational skills including time management, multitasking and remaining calm in a hectic work environment including managing a high volume of daily emails, phone calls, and enquiries
• Must have ability to problem solve and display a high level of decisiveness
• Experience working in a culturally diverse environment is considered an asset
• Pre-employment screenings apply

The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.