Dispatcher

STA Family of Companies; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Career growth

Safety training

Recognition programs

Charitable partnerships

Year-end events

Job summary

STA Family of Companies in Jacksonville, FL, seeks a dispatcher to coordinate transportation operations for daily routes, field trips, and special events. You will respond to calls, manage driver schedules, and ensure timely, safe service.

The ideal candidate has 2+ years in dispatch or high-volume customer service, a high school diploma, and the ability to complete required training. STA emphasizes safety, community partnerships, and career growth.

Qualifications

• 2+ years in dispatcher or high-volume customer service.
• Complete all training requirements.
• Pre-employment background checks apply.

Responsibilities

• Ensure employees report to work as scheduled and complete paperwork.
• Maintain, manage and update driver schedules daily.
• Plan, schedule, and assign drivers for special transportation.
• Assist in developing routes and schedules.
• Review onboard video and GPS monitoring.

Skills

Dispatcher experience

Call center experience

Transportation scheduling

Education

High school diploma or equivalent

Job description

Pay Rate: To be determined by management

Responsibilities

• Ensure employees report to work as scheduled and complete and file paperwork.
• Maintain, manage and update driver schedules on a daily basis.
• Report safety concerns, violations, or issues to the Operations Manager.
• Assign substitute drivers as needed.
• Plan, schedule, and assign drivers for special transportation including field trips, athletic events etc.
• Assist in developing routes and schedules.
• Assist in planning, scheduling, and coordinating charter trips.
• Answer heavy telephone volume and communicate on two-way radio.
• Maintain records of mileage, fuel consumption, and other related data.
• Ensure employees perform the required daily safety vehicle inspection and buses are cleaned daily as required by law.
• Assist maintenance in scheduling vehicles to report to the shop for maintenance.
• Review of onboard video and GPS monitoring.
• Perform other duties as assigned by Operations Manager.

Qualifications

• 2+ years working as a dispatcher or in high-volume customer service/call center environments, high school diploma or equivalent certification degree
• Complete all training requirements
• Pre-employment background checks apply

What We Offer

• Opportunities for career growth and advancement
• Safety-first environment with comprehensive training & ongoing learning development opportunities
• Special recognition opportunities for exemplary safety and performance
• Dedication to supporting local communities through different charities, partnerships, and events
• Appreciation events, holiday parties, and birthday recognitions throughout the year
• Corporate culture that promotes the safety & well-being of children and families through our fundraising partnership with St. Jude Children’s Research Hospital

The below statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.