Dispatcher

Aston Carter; Indianapolis (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k) retirement plan

Life insurance

HSA (Health Savings Account)

PTO

Job summary

Aston Carter is seeking a Dispatcher in Indianapolis, IN, to manage towing resources and ensure on-time pickups and deliveries. This onsite contract role coordinates tow truck capacity, communicates with drivers, and supports branch productivity.

You will plan resource needs, monitor performance metrics, and build strong relationships with drivers and the transportation team. The schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m., with benefits for eligible temporary staff.

Qualifications

• At least 1 year of dispatching, scheduling, or coordinating experience.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong organizational skills with a focus on accuracy and attention to detail.
• Effective communication with towing partners, drivers, and internal teams.
• Customer service skills to support partners and drivers.
• Basic logistics understanding related to transportation, routing, and resource allocation.

Responsibilities

• Direct daily activities related to towing operations to achieve on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity and utilization.
• Plan future-day resource requirements and coordinate with towing partners to secure the necessary truck capacity.
• Identify when demand exceeds capacity and coordinate with additional networks to cover gaps.
• Monitor transportation costs and identify opportunities for cost savings and efficiencies.
• Recruit new towing partners to expand the network.
• Provide accurate documentation to drivers for each pickup and delivery.
• Monitor work in progress and adjust to ensure timely completion of pickups and deliveries.
• Identify and escalate issues related to transportation activities to management promptly.
• Build strong working relationships with the transportation team to support operations.
• Establish and maintain positive relationships with tow drivers.
• Review transportation activity reports to identify trends and improvements.
• Ensure compliance with safety guidelines and company policies.
• Perform other duties to support transportation and dispatch operations.

Skills

Dispatching

Scheduling

Coordinating

Multi-tasking

Organizational skills

Communication skills

Customer service

Logistics understanding

Job description

Job Description

This dispatcher role plays a meaningful and central role in managing towing resources to keep vehicle pickups and deliveries running smoothly, directly supporting branch productivity and operational efficiency. You will coordinate towing capacity, align resources with demand, and provide outstanding customer service to towing partners. This position is crucial to the organizations business and branch growth, ensuring on-time performance and cost-effective transportation operations.

Job Title: Dispatcher

Responsibilities

• Direct daily activities related to towing operations to achieve on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity and utilization.
• Plan future-day resource requirements and coordinate with towing partners to secure the necessary truck capacity.
• Identify when demand exceeds available tow truck capacity and coordinate with additional networks or resources to cover gaps.
• Monitor transportation costs and identify opportunities for cost savings and operational efficiencies.
• Recruit new towing partners to expand and strengthen the towing network.
• Provide accurate and complete documentation to drivers for each pickup and delivery.
• Monitor work in progress and make necessary adjustments to ensure timely completion of pickups and deliveries.
• Identify and escalation issues or concerns related to transportation activities to management in a timely manner.
• Build and maintain a strong working relationship with the transportation team to support collaborative operations.
• Establish and maintain positive, professional relationships with all tow drivers.
• Review and analyze transportation activity reports, including time performance metrics, to identify trends and improvement opportunities.
• Ensure compliance with safety guidelines and adhere to all company policies and procedures.
• Perform other related duties as assigned to support overall transportation and dispatch operations.

Essential Skills

• At least 1 year of experience in dispatching, scheduling, or coordinating.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong organizational skills with a focus on accuracy and attention to detail.
• Effective communication skills to interact with towing partners, drivers, and internal teams.
• Customer service skills with the ability to provide clear information and support to partners and drivers.
• Basic logistics understanding related to transportation, routing, and resource allocation.

Additional Skills & Qualifications

• Customer service experience with a willingness and ability to learn dispatching responsibilities.
• Experience in logistics, coordination, or similar operational roles.
• Comfort using reports and metrics, such as time performance data, to support decision-making.
• Ability to build positive working relationships with drivers and team members.
• Adaptability to adjust plans and resources based on changing demand and priorities.

Work Environment

This is an onsite role, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The position is structured as a contract role, and current expectations do not include conversion to a permanent position. You will work in a transportation and logistics-focused environment, closely interacting with tow drivers and the transportation team to coordinate daily operations and ensure timely vehicle pickups and deliveries.

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 24, 2026.

Workplace Type

This is a fully onsite position in Indianapolis,IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.