Dispatcher

Rural Metro Fire Department; Spokane (WA); On-site; USD 35,721 - 55,916; Full time

Job summary

The Rural Metro Fire Department is hiring Dispatchers in Spokane, WA, to respond to emergency and non-emergency calls for ambulance services. Dispatchers will manage resource allocation and ensure accurate communication.

Qualified candidates will have a high school diploma and strong communication skills. Preferred qualifications include medical training or prior dispatch experience. The position offers a salary range of $25.93 - $40.59 per hour based on experience.

Qualifications

• Must be skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance services.
• Allocate EMS resources properly as needed.
• Maintain accurate data entry and reports related to the shift.

Skills

Communication skills

Typing skills

Decision-making

Time management

Education

High school diploma or equivalent

Tools

911 equipment

Computers

Job description

Dispatcher

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications

• Medical training or telecommunications experience.
• 1+ years' experience as an EMS or public safety dispatcher.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Salary Range: $25.93 - $40.59 DOE (This rate applies to 12 hour shift and average 44 per week)