Dispatcher

ADUSA Distribution; South Portland (ME); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading transportation company located in South Portland seeks an experienced dispatcher to manage and coordinate the flow of goods to retail stores. The ideal candidate should possess a high school education and strong customer service skills. Responsibilities include notifying stores of delivery changes, assisting drivers, and ensuring compliance with safety protocols. This role offers an opportunity to contribute to an evolving supply chain designed to support major grocery brands.

Qualifications

• Strong attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• Able to use a personal computer for data entry and research purposes.

Responsibilities

• Manage and direct work activities of drivers and coordinate goods flow to retail stores.
• Notify stores about delivery schedule changes or delays.
• Assist drivers and resolve any conflicts affecting delivery.

Skills

Detail-oriented

Time management

Customer service

Education

High School Education

Job description

Category/Area of Expertise

Transportation

Job Requisition

488334

Address

USA-ME-South Portland-54 Hemco Road

Store Code

DC 01 Tran General (7250709)

ADUSA Transportation is the transportation company of Ahold Delhaize USA, providing transportation services to one of the largest grocery retail supply chains in the nation. ADUSA Transportation delivers fresh and nonperishable products to local brand stores and supports the sustainability of the supply chain by returning recyclable items to recycling centers for processing. Our team is supporting the supply chain network evolution to become a fully integrated self-distribution model of the future, serving leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit www.adusasc.com.

Primary Purpose

As a dispatcher, you will manage and direct work activities of drivers and coordinate the flow of goods to our retail stores efficiently, safely, and legally for our business. You will serve our customers efficiently and consistently while reducing the cost of deliveries through proper driver and equipment assignments and effectively routing inbound and outbound loads. You will use your skills to reduce road costs through innovative routing decisions which directly affect transportation revenue lines.

Duties And Responsibilities

• Call stores to notify them of delivery schedule changes, delays, early arrivals, or any conflicts with accurate scheduling of deliveries
• Dispatch available grocery/perishables loads and maintain delivery logs for all delivery tickets and outbound/inbound loads as drivers return with delivery tickets to ensure accurate flow of dispatch operations and on time arrivals and departures
• Assist drivers when needed
• Set up salvage pick-ups when needed
• Complete any required reports assigned
• Effectively manage all aspects of work through use of the Transportation System
• Coordinate with several work units to balance and reach projected daily workloads with contract carriers, including LTL & TL freight.
• Act as a key contact person for all outside customers, interacting on a daily basis for scheduling pick-ups, deliveries, appointments between retail, for-hire and backhauls.
• Coordinate planning and decision making in order to best aid the flow of operations of various groups throughout distribution
• Assist in coordination receipt of priority loads between merchandisers and warehouse
• Assist and help resolve payroll hours through clarification of job assignment
• Coordinate work flow with other terminals
• Meet all corresponding time for department start-ups and dispatch times in order to perform and complete all order routing and setup duties
• Coordinate and assist in backhauls scheduling and processing by communicating with vendors, perishable, and grocery departments concerning unloading.
• Communicate with other DC's on backhauls consigned to their facility when applicable
• Ensure compliance with Delhaize America standards in the areas of accuracy, safety and productivity.

Qualifications

• Ability to meet production standards set by the company
• Able to use personal computer for data entry and research purposes
• Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast paced environment

Physical Requirements

• Able to reach, stoop, bend and lift up to and including 30 lbs.
• Able to work in a warehouse environment with varying conditions (i.e. cool temperatures, concrete floors, powered industrial trucks)

Preferred Requirements

• High School Education
• Knowledge of the transportation function along with a working knowledge of DOT regulations and requirements
• Excellent customer service, verbal, and written communication skills
• Ability to meet production standards set by the company
• Able to use personal computer for data entry and research purposes
• Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast paced environment

We are an organization that values diversity and encourages all qualified individuals to apply without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. Our organization is committed to working with and providing reasonable accommodations to individuals with disabilities, including applicants. If you have a disability and require assistance in the application process, please email [e-mail]