Dispatcher

NAPA Auto Parts; South Burlington (VT); On-site; USD 26,000 - 29,000; Full time

Job summary

NAPA Auto Parts in South Burlington, VT is seeking a Delivery Dispatcher to coordinate daily delivery operations and support drivers and customers in a fast-paced environment.

The role requires strong organization, communication, and problem-solving skills, with proficiency in delivery-tracking software and a clean driving record. This full-time position offers on-site work and opportunities to assist with peak periods.

Qualifications

• High school diploma or GED required.
• Strong organizational, communication, and problem-solving abilities.
• Proficient with computers and delivery-tracking software.
• Clean motor vehicle record preferred.
• Ability to prioritize, adapt to changing needs, and work under pressure.
• Professional, dependable, team-oriented, and safety-focused.

Responsibilities

• Coordinate driver assignments and plan efficient delivery routes.
• Monitor deliveries and adjust routes, schedules and workloads as needed.
• Communicate with drivers, customers, store team members, and outside sales.
• Resolve customer questions, delivery issues, and complaints.
• Coordinate picking and staging delivery orders and manage hazardous materials docs.
• Ensure returns are collected and credits processed promptly.
• Monitor hours and help manage labor within budget.
• Complete weekly vehicle safety checklists and submit reports to Fleet Management.
• Use NAPA Delivery Tracker to coordinate deliveries.
• Provide back-up delivery driver support during peak periods and assist with online orders and calls.
• Promote safe work practices and support daily store operations.

Skills

Organizational skills

Communication skills

Problem-solving

Computer proficiency

Delivery tracking software

Attention to safety

Education

High school diploma or GED

Tools

Delivery tracking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Burlington-Dispatcher Full Time Regular South Burlington, VT, US

Salary Range: $19.00 To $21.00 Hourly

Delivery Dispatcher

Sanel NAPA | Burlington, VT
$19.00-$21.00/hour

Sanel NAPA is looking for a Delivery Dispatcher to coordinate daily delivery operations and help keep our drivers and customers on track. If you're organized, comfortable multitasking, and enjoy working in a fast-paced environment, we'd love to meet you!

What You'll Do

• Coordinate driver assignments and plan efficient delivery routes.
• Monitor deliveries and adjust routes, schedules, and workloads as needed.
• Communicate with drivers, customers, store team members, and outside sales.
• Help resolve customer questions, delivery issues, and complaints.
• Coordinate picking and staging delivery orders, including required hazardous materials documentation.
• Ensure customer returns are collected and credits are processed promptly.
• Monitor department hours and help manage labor within budget.
• Complete weekly vehicle safety checklists and submit monthly reports to Fleet Management.
• Use NAPA Delivery Tracker to coordinate and track deliveries.
• Act as a back up Delivery Driver during peak periods and assist with online orders and incoming calls as needed.
• Promote safe work practices and support daily store operations.

What You'll Need

• High school diploma, GED, or equivalent.
• Strong organizational, communication, and problem-solving skills.
• Computer proficiency and the ability to learn delivery tracking software.
• A satisfactory motor vehicle record.
• Ability to prioritize tasks, adapt to changing needs, and work under pressure.
• A professional, dependable, team-oriented approach.
• Commitment to safe work practices.

Previous dispatching, delivery coordination, or leadership experience is a plus.

Physical Requirements

This is an active role that may involve standing, walking, bending, and lifting 10-50 pounds. You'll need to work indoors and outdoors in varying weather conditions and wear required PPE for applicable tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.