Dispatcher

Casella Waste Systems, Inc; Scarborough (ME); On-site; USD 33,000 - 40,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to communicate with drivers on route, coordinate vehicles and containers, and resolve issues to provide prompt and courteous service.

The role focuses on maximizing productivity by smart routing and timely customer communication, with daily schedule management and issue resolution. The ideal candidate will have strong multitasking, attention to detail, and solid problem-solving and communication abilities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Legal to work in the US.
• Prefer dispatch experience.
• Strong communication and problem-solving skills.

Responsibilities

• Dispatches drivers to calls based on customer needs, locations, and loads to balance cost and satisfaction.
• Maximizes productivity by routing vehicles to meet goals and improve service levels.
• Assigns routes to drivers and manages day-to-day and next-day actions for route completion.
• Handles calls and emails from customer service and sales to coordinate pick-ups and deliveries within the area.
• Notifies customers of delays and communicates withCare to keep customers informed.

Skills

Attention to detail

Multitasking

Communication

Problem solving

Prioritization

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hourly Pay Ranges from $24.00-29.00/hr based on experience.

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

• Assignsroutes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extrapick ups), route completions and driver locations.

• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentivetodetail,and results-oriented with the ability to see the larger picture while focusing onproviding excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.