Dispatcher

Ltd Global; San Mateo (CA); Sur place; USD 30 000 - 33 000; Plein temps

Résumé du poste

Ltd Global is seeking an on-site Dispatcher to manage incoming calls, screen and prioritize service requests, and coordinate field staff activities. The role emphasizes calm, professional interactions with the public and partner agencies, with a strong focus on accurate documentation and reporting.

The ideal candidate will have a high school diploma or GED and 6–12 months of related experience, with flexibility to work evenings, weekends, or standby shifts. This is a union-represented position.

Qualifications

• High school diploma or GED required.
• 6–12 months related experience preferred or equivalent combination of education and experience.
• Must pass a background check upon hire.
• Ability to work flexible schedules including evenings, weekends, and standby shifts.

Responsabilités

• Receive, screen, prioritize, and dispatch service requests from the public and partner agencies.
• Monitor and track the activities and locations of field staff, ensuring safety and support as needed.
• Deliver excellent customer service by assisting callers and agencies, often in high-stress situations, with professionalism.
• Prepare and maintain reports such as Animal Bite Reports, Public Safety Reports, and case files.

Connaissances

Multitasking & communication

Calm under pressure

Attention to detail

Formation

High school diploma or GED

6–12 months related experience

Description du poste

About the Organization

A leading nonprofit animal welfare organization dedicated to protecting animals, inspiring compassion, and strengthening the bond between people and pets. Through sheltering, veterinary services, wildlife rehabilitation, and community outreach, the organization provides vital programs that save lives and create a more humane community.

Position Summary

The Dispatcher plays a vital role in ensuring the smooth operation of Animal Rescue & Control services by managing incoming calls, coordinating service requests, and monitoring field staff activities. This position requires strong communication skills, multitasking abilities, and the capacity to remain calm and professional under pressure. The Dispatcher provides essential support to staff, the community, and partner agencies while maintaining accurate records and reports. This role must be performed on-site and is represented by Union Local 856.

Key Responsibilities

• Receive, screen, prioritize, and dispatch service requests from the public and partner agencies.


• Monitor and track the activities and locations of field staff, ensuring safety and support as needed.


• Deliver excellent customer service by assisting callers and agencies, often in high-stress situations, with professionalism and problem-solving skills.


• Prepare, proofread, and maintain a variety of reports and documents, including Animal Bite Reports, Public Safety Reports, Dangerous/Vicious Animal case files, and citations.


• Review and finalize Animal Bite Reports for submission to county officials.


• Maintain records of county Dangerous Animal Permits, including annual renewals, with accuracy.


• Compile statistical data and assist management with reporting.


• Monitor and respond to department emails and voicemails.


• Operate a two-way radio professionally to coordinate communications.


• Provide information to the public regarding animal welfare, ordinances, rabies quarantines, and wildlife concerns.


• Occasionally interact with the public at the shelter, including assisting with Animal Bite Reports.


• Quickly assess service requests to determine urgency and appropriate department response.


• Collaborate with other departments and provide assistance as needed.


• Perform additional duties as assigned to ensure smooth operations, positive public relations, and quality service for the community and animals.

Qualifications

• High school diploma or GED required.


• Six months to one year of related experience/training preferred; or an equivalent combination of education and experience.


• Must pass a background check upon hire.


• Ability to work flexible schedules, including evenings, weekends, holidays, and standby shifts as required.


• Strong multitasking abilities and effective communication skills in a fast-paced environment.


• Professional, calm, and courteous demeanor with the ability to handle stressful situations.


• Strong organizational and detail-oriented skills.

Salary: $22.00 – $24.00 per hour