Dispatcher

VIA Sales; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via is seeking a live operations specialist for its San Jose, CA office. You will proactively adjust daily operating plans using real-time inputs from drivers, riders, and colleagues, and prioritize issues as the central real-time point of contact.

You will build strong cross-functional relationships across Via teams and external partners, applying troubleshooting expertise to support multiple business areas and make ad hoc decisions with limited guidance.

Qualifications

• Thrive in fast-paced environments and make sound decisions on the fly.
• Ownership mentality: deliver great service to driver-partners.
• Proactive: anticipate issues to prevent problems before they start.
• Excellent communicator with active listening and collaboration.
• Comfortable with ambiguity and making thoughtful choices.
• Solution-oriented, persistent, and cool under pressure.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues.
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation.
• Build strong cross-functional relationships across Via teams, offices, and external partners.
• Leverage operating and troubleshooting expertise to support other business areas (live operations, phone, and email).
• Effectively prioritize live operational issues and take action based on received information.
• Utilize knowledge of Via products and services to make ad hoc decisions with limited guidance.

Skills

Decision making

Ownership

Proactive thinking

Empathetic communication

Ambiguity tolerance

Problem solving

Team player

Job description

What You'll Do

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email
• Effectively prioritize live operational issues and take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

This is an in-person position. You will be working from our office in San Jose, CA.

Who You Are

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
• Observant and keen to improve: if something’s not working, you come up with a better way
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $30/hour
• Shifts will be 5 days a week (Monday to Friday) 35 hours a week
• Hours available (subject to change): 5:00 AM - 12:00 PM PT 2:00 PM - 9:00 PM PT
• We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching
• Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.