Dispatcher

CCI Mechanical, Inc.; Salt Lake City (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

dental

vision

life insurance

LTD

STD

401 k with match

Job summary

EMCOR Group seeks a Dispatcher in Salt Lake City, UT to join our service team. You will coordinate HVAC, mechanical and plumbing field work, track technicians, and manage work orders to ensure timely and accurate service delivery.

Ideal candidates have 2–5 years of dispatch or customer service experience, strong communication, and proficiency with Word, Outlook, and Excel. This on-site role offers comprehensive benefits and a dynamic work environment.

Qualifications

• 2-5 years dispatch and/or customer service experience preferred.
• High school diploma or equivalent.
• Proficient in Word, Outlook and Excel.
• Strong verbal and written communication skills.
• Positive attitude and willingness to learn.

Responsibilities

• Answer customer calls and prioritize emergencies.
• Primary office contact for technicians and dispatch.
• Schedule and dispatch technicians by skill level, history and location.
• Create work orders and relay job details to technicians.
• Issue purchase orders to technicians.
• Assist with day-to-day operations of the Service Department.

Skills

Dispatch experience

Customer service

High school diploma

Computer skills

Communication skills

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

About Us

We specialize in the design, installation, service, and maintenance of commercial and industrial projects. As a design-build leader, our team has constructed and maintained mechanical systems for a wide variety of high-profile clients, including hospitals, data centers, manufacturers, hotels, universities, office buildings, and more.

Job Summary

CCI Mechanical has an opportunity for a Dispatcher in Salt Lake City, Utah. We are looking for an organized and friendly person to join our dispatching team. As a dispatcher you will work in a team environment to provide service on commercial and industrial HVAC, mechanical, and plumbing systems. You will work in a dispatch team to track technicians throughout the day, schedule and create work orders, and relay all job information to the technicians. You will be the driving force in helping our technicians meet the needs of our customers.

Essential Duties & Responsibilities

• Answer customer calls and prioritize emergencies
• Customer service representative for the company
• Primary office contact for technicians
• Work closely with the supervisors and technicians to schedule work
• Dispatch technicians to jobs/contracts/service calls by skill level, history of the job, and location of work.

Other Functions and Responsibilities:

• Create work order numbers and relay all job information to the technicians
• Issue PO’s to technicians
• Assist with the day-to-day operations of the Service Department

Qualifications

• 2-5 years dispatch and/or customer service experience preferred
• High school diploma or equivalent
• Computer skills (Microsoft Word, Outlook, and Excel)
• Strong verbal and written communication skills
• Positive attitude and willingness to learn

Physical Demands

sitting, standing

Work Environment

Office

Benefits

• Medical
• dental
• vision
• life insurance
• LTD
• STD
• 401 k with match

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affidative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.