Driver Support Coordinator

Honey-Bucket-1; Salem (OR); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

On-the-job training

Tuition reimbursement

Employee-owned company

Job summary

Northwest Cascade, home of Honey Bucket, is seeking a Driver Support Coordinator (Dispatcher) in Salem, OR. The role combines administrative support, driver support, route coordination, customer service, and dispatch tasks in a fast-paced environment.

You will work Monday–Friday, 9:30 AM–6:00 PM, with starting pay of $21.00–$24.00/hour DOE. The company emphasizes employee ownership and offers benefits including insurance, PTO, and 401(k).

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests and adjust quickly when plans change.
• Comfortable communicating with drivers and field employees throughout the day.
• Good geographical knowledge and understanding of routes and service areas.
• Experience with dispatching, scheduling, logistics, or operations support is preferred.
• Proficiency with Microsoft Outlook and Excel.

Responsibilities

• Provide day-to-day administrative and operational support for drivers and supervisors.
• Assist drivers with route questions, schedule changes, service issues, and other daily needs.
• Coordinate and adjust routes to improve efficiency and respond to changing priorities.
• Communicate with drivers regarding service updates and customer needs.
• Respond to questions, concerns, and requests from customers and employees.
• Assist with dispatching drivers and coordinating daily service schedules.
• Perform accurate data entry and maintain records.
• Prepare and distribute reports and administrative documentation.
• Help forecast and communicate equipment and service needs.
• Support safe operations per policies.

Skills

Communication

Organizational skills

Prioritization

Geographical knowledge

Dispatching experience

Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

Driver Support Coordinator (Dispatcher)

Location: Salem, OR
Schedule: Monday–Friday, 9:30 AM–6:00 PM
Pay: $21.00–$24.00/hour DOE

Join Honey Bucket, a division of Northwest Cascade, and become part of an employee-owned company known for excellence in portable restrooms, hand-wash stations, fencing, and storage containers. With more than 720 employees across seven states, we offer driven individuals the opportunity to earn more than just a paycheck.

A Day in the Life

Our Driver Support Coordinator (Dispatcher) plays an important role in keeping daily operations organized and our drivers supported. This position combines administrative support, driver support, route coordination, customer service, and dispatch assistance in a fast-paced operations environment.

Key responsibilities include:

• Provide day-to-day administrative and operational support for drivers and supervisors
• Assist drivers with route questions, schedule changes, service issues, and other daily needs
• Coordinate and adjust routes to improve efficiency and respond to changing priorities
• Communicate with drivers throughout the day regarding service updates and customer needs
• Respond promptly and professionally to customer and employee questions, concerns, and requests
• Assist with dispatching drivers and coordinating daily service schedules
• Perform accurate data entry and maintain operational records
• Prepare and distribute reports and other administrative documentation
• Help forecast and communicate equipment and service needs
• Support safe operations in accordance with federal, state, and company policies
• Work closely with operations, customer service, and field employees to keep information accurate and up to date

Requirements

What We're Looking For

The ideal candidate is organized, dependable, and comfortable balancing administrative work with a busy operations environment.

Qualifications include:

• Strong communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to prioritize multiple requests and adjust quickly when plans change
• Comfortable communicating with drivers and field employees throughout the day
• Good geographical knowledge and ability to understand routes and service areas
• Experience with dispatching, scheduling, logistics, administrative support, customer service, or operations support is preferred
• Proficiency with Microsoft Outlook and Excel
• Comfortable learning new computer systems and entering information accurately

We Offer

Starting pay: $21.00–$24.00/hour DOE

• Full-time, year-round employment
• Monday–Friday schedule
• Shift: 9:30 AM–6:00 PM
• OT required during peak season Jun-Aug’
• Overtime opportunities
• Relaxed, small-office environment with casual dress
• Employer-paid medical, dental, and vision insurance with discounted dependent coverage
• Paid time off
• 401(k) with company match
• On-the-job training
• Tuition reimbursement
• Employee-owned company

Equal Opportunity Employer

Northwest Cascade, home of Honey Bucket, is an Equal Opportunity Employer. We value hard work, achievement, and diverse perspectives and are committed to creating a respectful workplace where employees have the opportunity to succeed.