Dispatcher

Pro Serv Food Equipment; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in commercial kitchen equipment service is seeking a Dispatcher to coordinate field service operations. The role requires strong organizational skills, effective communication, and the ability to manage multiple service requests efficiently. Join a dynamic team and contribute to ensuring customers receive timely support.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Previous experience as a dispatcher or in a related role preferred.
• Ability to stay composed and make timely decisions under pressure.
• Familiarity with commercial kitchen equipment is a plus.

Responsibilities

• Receive incoming service requests and input details into dispatch system.
• Assign service calls to technicians based on skillset and availability.
• Communicate with technicians to ensure correct information and tools.

Skills

Organizational skills

Problem-solving skills

Multitasking skills

Attention to detail

Communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

Dispatch or scheduling software

General computer applications

Job description

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Job Description:

We are seeking a highly organized and detail-oriented individual to join our team as a

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

Job Description:

We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher for our commercial kitchen equipment service company. In this role, you will be the central point of communication and coordination for our field service technicians. Your ability to prioritize, think critically, and communicate clearly will ensure that our service operations run efficiently and customers receive timely support.

If you're motivated, passionate about organization, and thrive in a fast-paced environment where customer service matters, we’d love to hear from you!

Responsibilities:

• Receive incoming service requests from customers and accurately input details into the dispatch system
• Assign service calls to technicians based on skillset, geographic location, and availability
• Communicate effectively with technicians to ensure they are equipped with the correct information and tools
• Monitor real-time job progress and provide customers with timely updates
• Maintain detailed records of service calls, including technician assignments, arrival and completion times
• Respond to customer inquiries and resolve scheduling or service-related concerns
• Coordinate with internal departments to ensure efficient and aligned service operations
• Assist in planning and scheduling preventive maintenance and follow-up service appointments
  
  
  

Qualifications:

• High school diploma or equivalent required
• Previous experience as a dispatcher or in a related role preferred
• Excellent organizational, problem-solving, and multitasking skills
• Strong attention to detail and the ability to manage priorities in a dynamic environment
• Proficiency with dispatch or scheduling software and general computer applications
• Effective communication and customer service skills
• Ability to stay composed and make timely decisions under pressure
• Familiarity with commercial kitchen equipment is a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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