Bilingual Dispatcher

Snyder Air Conditioning, Plumbing & Electric; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible Hours

Health, dental, vision insurance

Paid time off

Weekly pay

401K matching

Paid Training

Paid Holidays

Career advancement opportunities

Job summary

Snyder Air Conditioning, Plumbing & Electric is seeking a Dispatcher to coordinate technician deployments and schedule appointments in a busy, high-volume setting. You will prioritize calls, communicate with customers and vendors, and help keep service queues moving efficiently across Broward, Palm Beach and Miami-Dade counties.

Must be able to work M-F 7:30AM-4:00PM and communicate in English & Spanish. Service Titan experience is preferred but not required; strong organization and

Qualifications

• Dispatch experience highly preferred.
• Excellent written and verbal communication with customers and co-workers.
• Strong time management and multitasking abilities.
• Knowledge of South Florida geography Broward, Palm Beach, Martin counties.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Keep track of the drivers’ schedules as they change throughout the day and monitor start/departure times.
• Maintain a matrix of tech routes, start locations, tools and qualifications to assign calls correctly.
• Forecast workload 2–3 days out and respond to special customer requests.

Skills

Dispatch experience

Excellent communication

Time management

Multitasking

Problem solving

Organizational skills

Team player

Education

High school diploma or GED

Tools

Microsoft Office

ServiceTitan

Job description

Must be available to work M-F 7:30AM-4:00PM and must be able to communicate in English & Spanish

Snyder is looking to add a Dispatcher to our GROWING TEAM!

If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!

The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

Why join THIS team?

• Flexible Hours/ Friendly Work Environment


• Robust benefits package; health, dental, vision insurance, prescription


• Paid life insurance


• Matching 401K


• Paid Training


• Paid Time off


• Weekly pay


• Career Advancement opportunities


• Paid Holidays

What YOU Will Do

• Commitment to excellence in customer service and satisfaction with all customers


• Representation of Direct Air in a professional manner during customer service interactions


• Initiate and maintain constant professional communication with customers and vendors

throughout the service or repair process

What You NEED

• Knowledge of South Florida geography Broward, Palm Beach, Martin counties


• Preferred Service Titan operating software experience Not required


• Preferred working knowledge of Microsoft office Not required


• Ability to thrive in fast-paced environments and remain flexible to changing needs


• Excellent problem-solving, client-facing and conflict resolution skills


• Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous


• Previous experience in scheduling and dispatching in a home improvement, service or construction setting


• Excellent written and verbal communication skills with customers and co-workers


• Logistically sound scheduling experience


• Must be very well organized and have the ability to delegate and assign jobs appropriately.

Qualifications

• Dispatch experience highly preferred


• Ability to pass a background check


• High school diploma (or GED)


• Demonstrate passion for excellence with respect to treating and caring for customers


• Strong decision-making abilities


• Ability to identify customer needs and clearly articulate product and service offerings


• Highly developed sense of integrity and commitment to customer satisfaction


• Meet all attendance and dependability requirements


• Team player


• Multitasking and time management skills with the ability to prioritize

Core Competencies

• Strong verbal and written communication skills


• Comfortable in navigating through multiple software systems and windows simultaneously


• Ability to show empathy when responding to customer’s needs


• Must be flexible with the ability to adapt to changes quickly and think conceptually

Responsibilities

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians


• Must keep track of the drivers’ schedules as they change throughout the day


• Keep track of the technicians’ start and departure times


• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech


• Requires interaction with drivers daily


• Anticipate problems with routes and parts by making quick sound decisions


• Respond to special requests from customers related to jobs performed by a technician


• Order parts for special orders


• Maintain techs’ vacation, sick and weekend schedules


• Follow up on all pending/ recommended work


• Forecast workload for 2-3 days out


• Contact customers with parts pending and status of parts