Dispatcher

Transport LLC; Pleasantville (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Easton Coach Company LLC seeks a dispatcher to manage the dispatch hotline, relay messages, and record trip details. You will serve as the main contact for drivers on live trips, coordinate with internal teams, and ensure timely reporting of incidents and vehicle issues.

Role requires calm crisis response, knowledge of local counties, and weekend availability. Prior dispatch experience and ability to obtain necessary licenses are preferred.

Qualifications

• Ability to respond calmly to demanding or crisis situations.
• Geographical knowledge of Atlantic, Cape May and Cumberland Counties.
• NJ CDL/Passenger driver license preferred or ability to obtain one after hire.
• Experience with Trapeze Dispatch System or similar.
• All shifts and weekend availability required.

Responsibilities

• Answer dispatch hotline, take and relay messages, and log call details in the dispatch log.
• Act as point of contact for drivers on live trips and relay driver requests for assistance.
• Distribute keys and manifests to drivers and record interactions in the dispatch log.

Skills

Stress-tolerant

Geographical knowledge (Atlantic, Cape

Weekend availability

Tools

Trapeze Dispatch System

NJ CDL/Passenger license preferred

Job description

Easton Coach Company LLC

Operates dispatch hotline, answering telephones, taking, and relaying messages and clearly and accurately recording all call details in dispatch log

Acts as point of contact for drivers operating live trips, responding to driver requests for assistance, taking detailed messages concerning accidents, incidents other emergency situations and vehicle malfunctions and failures and directing these reports to appropriate contacts

Distributes keys and manifests to drivers, assessing both their fitness for duty and their compliance with company uniform and personal appearance policies and recording time and any other important details of interaction in dispatch log

Desired Minimum Qualifications

• Stress-tolerant nature necessary to consistently, calmly, and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure.
• Geographical knowledge of Atlantic, Cape May and Cumberland Counties
• NJ CDL/Passenger driver license preferred, or ability to obtain one once hired.
• Experience in Trapeze Dispatch System or equivalent, preferred but not necessary.
• All shifts and weekend availability are required.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.