Dispatcher

Beacon Mobility; Pleasantville (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Easton Coach Company LLC is seeking a dispatcher to manage live trips, handle calls, relay messages, and maintain accurate dispatch logs.

You will coordinate with drivers, issue keys and manifests, assess fitness for duty, and document incidents. The role requires weekend shifts and strong stress tolerance, with knowledge of Atlantic, Cape May, and Cumberland Counties and a NJ CDL if available.

Qualifications

• Stress-tolerant with ability to respond calmly in crisis
• Knowledge of Atlantic, Cape May and Cumberland Counties
• NJ CDL/Passenger driver license preferred or able to obtain one
• Experience with Trapeze Dispatch System or equivalent preferred
• All shifts and weekend availability required

Responsibilities

• Operate dispatch hotline, answer phones, relay messages, and record call details in dispatch log
• Serve as point of contact for drivers on live trips and route urgent reports appropriately
• Distribute keys and manifests, assess fitness for duty and note interactions in dispatch log
• Direct reports of incidents, vehicle malfunctions, and emergencies to the proper contacts

Skills

Stress tolerance

Geography knowledge (Atlantic/Cape May

Weekend availability

Shifts

Education

NJ CDL/Passenger driver license preferred

Tools

Trapeze Dispatch System

Job description

Easton Coach Company LLC

Operates dispatch hotline, answering telephones, taking, and relaying messages and clearly and accurately recording all call details in dispatch log

• Acts as point of contact for drivers operating live trips, responding to driver requests for assistance, taking detailed messages concerning accidents, incidents other emergency situations and vehicle malfunctions and failures and directing these reports to appropriate contacts

• Distributes keys and manifests to drivers, assessing both their fitness for duty and their compliance with company uniform and personal appearance policies and recording time and any other important details of interaction in dispatch log

Desired Minimum Qualifications:

• Stress-tolerant nature necessary to consistently, calmly, and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure.

• Geographical knowledge of Atlantic, Cape May and Cumberland Counties

• NJ CDL/Passenger driver license preferred, or ability to obtain one once hired.

• Experience in Trapeze Dispatch System or equivalent, preferred but not necessary.

• All shifts and weekend availability are required.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.