Dispatcher

azhumane; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

401(k) with employer contribution

Medical, Dental and Vision Plans

Job summary

The Arizona Humane Society is seeking a full-time Dispatcher for its South Mountain Campus in Phoenix. This role is vital in managing incoming calls regarding animal emergencies and dispatching appropriate responses, ensuring a high level of customer service to the public.

Candidates must possess a high school diploma or GED and be at least 21 years old. This position offers competitive pay, generous benefits including medical coverage and PTO.

Qualifications

• High school diploma or GED required.
• Dispatch or call center experience preferred.
• Must be 21 years old.

Responsibilities

• Respond to incoming calls with compassion and professionalism.
• Dispatch ambulance and rescue calls to officers.
• Monitor officer location and safety.

Skills

Excellent public relations

Customer service skills

Knowledge of map reading

Call center experience

Education

High school diploma or GED

Job description

Dispatcher

The Arizona Humane Society is looking for a full time Dispatcher to join our dedicated Field team at our South Mountain Campus on Fridays – Mondays, 8 AM – 6 PM. If you are a talented professional who is passionate about providing excellent customer service to our community members, please continue to read more now.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

As a Dispatcher you will be responsible for quickly and efficiently responding to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time. You will dispatch animal ambulance, rescue, and investigation calls. Assign calls to officers while monitoring their location and safety. Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies.

Job Requirements:

• High school diploma or GED.
• Dispatch or call center experience preferred.
• Must possess excellent public relations and customer service skills.
• Must be 21 years old.
• Knowledge of map reading and directions.
• Receive and log ambulance, rescue, and investigation calls from the public and other agencies. Record and input into the computer system.
• Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls.
• Dispatch ambulance and investigation calls to officers. Monitor their location and safety while on scene.
• Acknowledge and respond to all two-way radio transmissions.
• Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.
• Facilitate the return of seized animals to their owners when appropriate.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

There will be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other:

All Field positions are designated as safety sensitive; misdemeanor and felony charges and/ or convictions, inability to pass driving background, or failure to pass background or drug screening may disqualify candidates from the position.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Pre-employment background check is required.