Dispatcher

Crossroads Courier; Phoenix (AZ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Stable Monday–Friday schedule

Supportive team environment with growt

Job summary

Crossroads Courier, Inc. is seeking a reliable Dispatcher in Phoenix, AZ to coordinate and manage job orders for independent driver contractors while delivering exceptional customer service and on-time deliveries.

You will dispatch orders, schedule routes, communicate with drivers, and support daily operations in a fast-paced logistics environment; a Monday–Friday day shift with onsite work. Equal opportunity employer.

Qualifications

• High school diploma or GED required.
• 2+ years customer service and/or logistics experience preferred.
• Dispatching experience strongly preferred.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and dispatching software.
• Ability to work independently and make timely decisions.
• Flexibility to work overtime as operational needs require.

Responsibilities

• Provide excellent customer service via phone and email to internal and external customers.
• Dispatch and assign job orders to independent driver contractors.
• Prepare and schedule next-day deliveries and routes based on priorities and driver availability.
• Communicate with drivers regarding delivery instructions, routing, and proof of delivery.
• Apply ancillary charges to job orders as needed.
• Post routes and recurring orders in the CXT system accurately and timely.
• Manage driver activations and deactivations in the system.
• Complete daily scheduled coverage reports for management review.
• Reassign routes and resolve scheduling conflicts as needed.
• Report driver and customer issues to Driver Support and Operations Management.
• Gather and enter order information accurately into the system.
• Support additional operational tasks as assigned.

Skills

Customer service

Logistics coordination

Dispatching

Multitasking

Communication

Education

High school diploma or GED

Tools

MS Office

Dispatch software

Job description

Dispatcher – Logistics & Customer Service

Location: Phoenix, AZ (On-Site)
Pay: $22 - $25 per hour
Schedule: Monday–Friday 7AM-3PM

We are seeking a reliable and customer-focused Dispatcher to join our operations team. In this role, you will coordinate and manage job orders for independent driver contractors while ensuring exceptional customer service and on-time delivery performance. This is a fast-paced position ideal for someone who thrives in a logistics environment, communicates effectively, and can prioritize multiple tasks efficiently.

What You’ll Do

• Provide excellent customer service via phone and email to internal and external customers
• Dispatch and assign job orders to independent driver contractors
• Prepare and schedule next-day deliveries and routes based on priorities and driver availability
• Communicate with drivers regarding:
  • Special delivery instructions
  • Pickup and delivery routing
  • Questions related to deliveries and proof of delivery
• Apply ancillary charges such as waiting time and van fees to job orders
• Post routes and recurring orders in the CXT system accurately and timely
• Manage driver activations and deactivations in the system
• Complete daily scheduled coverage reports for management review
• Reassign routes and resolve scheduling conflicts as needed
• Report driver and customer issues to Driver Support and Operations Management
• Gather and enter order information accurately into the system
• Support additional operational tasks as assigned

Qualifications

• High school diploma or GED required
• Minimum of 2 years of customer service and/or logistics experience preferred
• Dispatching experience strongly preferred
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Proficiency with Microsoft Office and dispatching/scheduling software
• Ability to work independently and make timely decisions
• Flexibility to work overtime as operational needs require

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation and sick time)
• Tuition reimbursement
• Stable Monday–Friday schedule
• Supportive team environment with growth opportunities

Why Join Us?

We value dependable team members who take pride in providing excellent service and keeping operations running smoothly. If you enjoy problem-solving, coordinating logistics, and working in a dynamic environment, we’d love to hear from you.

Crossroads Courier is an Equal Opportunity / Aff…