Dispatcher

Champions Group Holdings; Phoenix (AZ); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K retirement plan with companymatch

Life insurance

Paid vacation and holidays

Company events

Bonus and commission opportunities

Job summary

Champions Group is seeking a Dispatcher in Anthem, AZ to efficiently deploy technicians to calls. This in-office role reports to the Dispatch Manager and requires coordinating multiple technicians daily to ensure appointments are confirmed and on time.

Candidates should have at least 2 years of dispatch experience, strong typing (45 wpm), multitasking ability, and excellent communication skills. This full-time, non-exempt position offers competitive pay and benefits.

Qualifications

• Minimum 2 years ofDispatch experience.
• Must type at least 45 wpm and manage multiple screens.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficient data entry skills and basic map-reading ability.

Responsibilities

• Dispatch technicians to assigned calls efficiently.
• Follow established procedures to confirm appointments and ensure on-time arrivals.
• Maintain understanding of product/services portfolio.
• Summarize and relay information clearly to teammates.
• Identify and resolve issues with work-orders in collaboration with managers.

Skills

Dispatch experience

Typing 45 wpm

Multitasking

Phone and interpersonal skills

Data entry

Map reading

Job description

ProSkill is hiring a Dispatcher.

The primary function of this position is to efficiently dispatch technicians to their respective calls. All Dispatchers utilize established procedures and guidelines to execute primary job functions. This entails coordinating all technicians to run all scheduled calls effectively each day. Key goals are confirming appointments and ensuring that technicians arrive on time. This is a full-time, non-exempt level position, reporting to the Dispatch Manager. This is an in Office role in Anthem, AZ.

Key Responsibilities

• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow-up
• Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent
• Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, executing processes even if challenged by a technician or peer
• Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues
• Alert managers as processes or expectations fail to be met

Qualifications

• Minimum of 2 years of versatile Dispatch experience
• Minimum of 45 wpm, and manage multiple computer screens
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner
• Strong Phone and Interpersonal Skills
• Computer literacy and Data Entry Skills
• Ability to interpret city/county maps

Benefits

• Competitive pay and great work environment
• Opportunities for career growth and continued training
• Competitive pay with bonus and commission opportunities
• Comprehensive benefits - Medical, Dental, Vision insurance
• 401K retirement plan with partial company match
• Life insurance coverage
• Paid vacation and holidays
• Company events

Work Conditions

• This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

Pay Range: $24 USD - $27 USD

About Champions Group

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Champions Group Privacy Policy