Dispatcher

Staffmark Group; Pflugerville (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Benefits

Life & Disability Insurance

401(k)

Team environment

Job summary

Staffmark Group in Pflugerville, TX is seeking a Dispatcher to coordinate daily furniture deliveries for a last-mile operation. You will assign routes, track drivers, update customers on ETAs, and resolve delivery issues in real time.

The role requires strong verbal and written communication, organization, and computer/data entry skills. Previous dispatch or high-volume customer service experience is preferred; high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• Strong communication skills are essential.
• Experience using computers, business software, and data entry systems is needed.
• Excellent organizational skills and ability to manage multiple priorities are required.
• Prior dispatch, routing, or high-volume customer service experience is preferred.

Responsibilities

• Build and adjust daily routes for furniture delivery drivers.
• Monitor stops and communicate with drivers throughout the shift.
• Call customers to confirm appointments, access issues, and delivery windows.
• Handle delays, reschedules, refusals, and damaged-product reports.
• Coordinate with the warehouse on load orders and returns.
• Log exceptions and keep delivery records current.

Skills

Communication skills

Data entry

Organizational skills

Customer service

Dispatch experience

Education

High school diploma or GED

Tools

CRM software

Order processing

Customer databases

Office software

Job description

Now hiring for a Dispatcher

Location: Pflugerville, TX

Pay Rate: $20.00 - $24.00 per hour

Schedule: Monday-Friday, 11:00 a.m. - 7:30 p.m.

Bring Your People Skills. We'll Bring the Opportunity.

Looking for Dispatcher jobs in Pflugerville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. Coordinate daily furniture deliveries for a last-mile operation. Assign routes, track drivers, update customers on ETAs, and resolve delivery issues in real time.

Job Duties

• Build and adjust daily routes for furniture delivery drivers
• Monitor stops and communicate with drivers throughout the shift
• Call customers to confirm appointments, access issues, and delivery windows
• Handle delays, reschedules, refusals, and damaged-product reports
• Coordinate with the warehouse on load order and returns
• Log exceptions and keep delivery records current

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Prior dispatch, routing, or high-volume customer service experience preferred
• Comfortable on the phone and in a fast-paced, exception-heavy environment

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Dispatcher.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.