Furniture Delivery Dispatcher | Route & Customer Care

Staffmark Group; Pflugerville (TX); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Benefits

Life & Disability Insurance

401(k)

Team environment

Résumé du poste

Staffmark Group in Pflugerville, TX is seeking a Dispatcher to coordinate daily furniture deliveries for a last-mile operation. You will assign routes, track drivers, update customers on ETAs, and resolve delivery issues in real time.

The role requires strong verbal and written communication, organization, and computer/data entry skills. Previous dispatch or high-volume customer service experience is preferred; high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• Strong communication skills are essential.
• Experience using computers, business software, and data entry systems is needed.
• Excellent organizational skills and ability to manage multiple priorities are required.
• Prior dispatch, routing, or high-volume customer service experience is preferred.

Responsabilités

• Build and adjust daily routes for furniture delivery drivers.
• Monitor stops and communicate with drivers throughout the shift.
• Call customers to confirm appointments, access issues, and delivery windows.
• Handle delays, reschedules, refusals, and damaged-product reports.
• Coordinate with the warehouse on load orders and returns.
• Log exceptions and keep delivery records current.

Connaissances

Communication skills

Data entry

Organizational skills

Customer service

Dispatch experience

Formation

High school diploma or GED

Outils

CRM software

Order processing

Customer databases

Office software

Description du poste

Staffmark Group in Pflugerville, TX is seeking a Dispatcher to coordinate daily furniture deliveries for a last-mile operation. You will assign routes, track drivers, update customers on ETAs, and resolve delivery issues in real time.

The role requires strong verbal and written communication, organization, and computer/data entry skills. Previous dispatch or high-volume customer service experience is preferred; high school diploma or GED is required.