Dispatcher

WeDriveU, Inc.; Niles (IL); On-site; USD 3,694,000 - 5,261,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with 4% match

Paid holidays

PTO

Job summary

WeDriveU, Inc. is seeking a Dispatcher in Illinois to handle high-volume calls, coordinate with drivers, and respond to emails while solving problems throughout the day. The role runs 12:30pm–9:00pm, with shifts subject to business need.

The position requires 3+ years of dispatch experience, strong organization, and proficiency with Microsoft Office. TMS and CDL are preferred, and bilingual skills are a plus.

Qualifications

• 3+ years of dispatch experience.
• Extremely detail-oriented and organized.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs with several open tabs.
• Excellent written and oral communication.
• Professional and energetic demeanor in a fast-paced environment.
• TMS experience preferred but not required.

Responsibilities

• Monitor drivers throughout routes.
• Communicate instructions for pickups/drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with policies, safety and regulations.
• Additional duties as assigned.

Skills

Dispatch experience

Detail-oriented

Microsoft Office Suite

Multiple software tabs

Excellent communication

Professional demeanor

TMS experience (preferred)

CDL (preferred)

Bilingual (preferred)

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

Compensation $25.75/hour

Schedule Full time

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours:12:30pm-9:00pm, subject to change based on business need

Duties and Responsibilities:

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands:

• 3+ yearsof dispatch experience
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.