Dispatcher

Transdev; Pasadena (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in mobility solutions is looking for a Dispatcher/Supervisor to oversee road services and provide exceptional customer support. This role involves tracking trip performance, managing emergencies, and ensuring compliance with safety regulations. Ideal candidates will possess strong communication and problem-solving skills, along with a valid CDL. Join a dedicated team committed to delivering reliable transportation solutions while enjoying competitive compensation and comprehensive benefits. If you're passionate about making a difference in the community, this opportunity is perfect for you.

Benefits

Vacation after 1 year

Sick Days after 90 days

401(k) retirement plan

Medical, dental, and vision benefits

Qualifications

• 1 Year Transit / Paratransit driving experience preferred.
• Must obtain a valid CDL to operate all vehicles.

Responsibilities

• Oversee road service and track trip performance measures.
• Provide customer support for questions regarding trips.
• Manage emergency situations for vehicle operators.

Skills

Customer Service Skills

Problem Solving Skills

Analytical Skills

Communication Skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher/Supervisor

Transdev in Pasadena, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Position Subject to Collective Bargaining Agreement:

• A competitive compensation package of $28.00/hr. - $30.00/hr.

Benefits include:

• Vacation after 1 year of employment

• Sick Days after 90 days of employment

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, after 90 days of employment

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

• Communicates job requirements and responsibilities to drivers.

• Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violations documents

• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

• Other duties as required.

Qualifications:

• Obtains a valid CDL required to operate all vehicles at location, maintains that license, and must be available to cover different routes periodically as needed

• 1 Year Transit / Paratransit driving experience preferred; Previous Transit / Para-transit supervision experience is a plus

• High School Diploma or GED; Technical Degree preferred.

• 5-7 years' experience dispatching.

• Excellent verbal, interpersonal and customer service skills.

• Problem solving and analytical skills.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be available to work various shifts including nights, weekends, and holidays as needed.

• The employee is generally subjected to long periods spent sitting, typing, and/or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

• Strong ability to write clear and precise reports, which includes emails, explanation of service interruptions and daily events, meet daily reporting and safety requirements.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants:Please Click Herefor CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 5073

Pay Group: UC8

Cost Center: 57231

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.