Customer Service Representative / Dispatcher

Mr. Rooter, A Neighborly Company; Lenexa (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in plumbing services is seeking a full-time Customer Service Associate. The role involves managing incoming calls, scheduling services, and ensuring customer satisfaction. Candidates should possess strong communication skills, attention to detail, and a minimum of one year of admin experience. Enjoy working with a team and helping customers? Join us to make a difference!

Benefits

Paid vacation/holidays

Bonuses

Home office

Advancement opportunities

Professional development opportunities

Qualifications

• Minimum one year of admin experience required.
• Strong written and verbal communication skills essential.
• Detail-oriented with strong data entry skills required.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Communicate schedule updates to customers and technicians.

Skills

strong written and verbal communication skills

detail-oriented

positive attitude

team player

Education

minimum one year of admin experience

Job description

As a Customer Service Associate, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

Benefits/Perks:

• Paid vacation/holidays
• Bonuses
• Home office
• Advancement opportunities
• Professional development opportunities

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Prioritize and coordinate the scheduling of services and dispatch of technicians to job sites
• Coordinate updates and delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Communication with technicians on schedule updates, job equipment and customer follow up
• Submit 3rd party partner invoices and follow up on customer invoices
• Perform other admin duties as needed

Job Requirements:

• Minimum one year of admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid vacation & holidays
• Bonuses

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote