Dispatcher

Service Corporation International; Charlotte (NC); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Service Corporation International is seeking a Scheduler/Dispatcher for Forest Lawn West Cemetery in Charlotte, NC. This full-time role coordinates daily operations, dispatches resources, and schedules staff and vehicles to support funeral services.

You will interact with location associates and client families, maintain paperwork, manage inventory, and ensure accuracy and timeliness in a fast-paced environment. A high school diploma and some scheduling experience are required.

Qualifications

• High school diploma or GED is required.
• Six months scheduling or logistics experience preferred.
• Current valid driver’s license may be required.

Responsibilities

• Dispatch resources to meet client family needs and coordinate first call information.
• Process removal paperwork and embed embalming documentation as required.
• Schedule vehicles and staff across market locations to meet commitments.
• Provide exceptional customer service and maintain relationships with staff and families.
• Maintain inventory for caskets and cremation containers; place orders as needed.

Skills

Communication skills

Interpersonal skills

Prioritization & organization

Multi-tasking

Attention to detail

Ability to work under pressure

MS Office proficiency

Driver's license

Customer service

Education

High school diploma or GED

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Assists with recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Builds and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Order additional general supplies at the direction of the location management.
• Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver’s license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Postal Code: 28208

Category (Portal Searching): Operations

Job Location: US-NC - Charlotte

Job Profile ID: F00211

Time Type: Full time

Location Name: Forest Lawn West Cemetery