Dispatcher (night-shift)

sci; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

SCI in Dallas is seeking a Dispatch/Scheduling professional to coordinate resources for funerals and care centers. You will dispatch vehicles and associates, process removal paperwork, and maintain records to ensure smooth operations in a fast-paced environment.

The role requires strong communication, organization, and attention to detail, with experience in scheduling and logistics. A valid driver's license may be required, with a focus on delivering compassionate service to client families.

Qualifications

• High school diploma or GED.
• Minimum six months scheduling or logistics experience.
• Excellent communication and interpersonal skills.
• Good driving record; valid driver's license may be required.

Responsibilities

• Dispatch resources to meet client families’ needs and initiates required services.
• Process removal paperwork and assist with embalming documentation records.
• Schedule internal staff and market locations to meet service commitments.
• Maintain strong customer service, building relationships and team collaboration.
• Manage inventory of caskets and cremation containers for the market and place orders as needed.

Skills

Scheduling

Logistics

Customer service

MS Office

Communication

Attention to detail

Multi-tasking

Education

High school diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Shift: 6:00 PM to 5:00 AM

JOB RESPONSIBILITIES

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Assists with recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions Decedent memorial services
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
• Builds and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Order additional general supplies at the direction of the location management.
• Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver's license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Postal Code: 75218

Category (Portal Searching): Operations

Job Location: US-TX - Dallas