Dispatcher

Zūm; Oakland (CA); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Holidays

Wellness program

Vacation

Job summary

Zūm Services, Inc. is a leader in connected mobility with its CMX system, coordinating people, vehicles, and operations in real time. The company serves thousands of schools and families, offering competitive pay and benefits.

We are seeking a driver coordination professional to direct daily assignments, ensure on-time execution, and maintain clear communication with drivers and stakeholders. Responsibilities include scheduling, routing support, and enforcing safety and policy standards, while

Qualifications

• High School graduate or equivalent.
• Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
• Ten-key and data entry skills with accuracy and speed
• Basic clerical and math skills
• Excellent oral and written communication skills
• Computer literacy, preferably in word processing and spreadsheets
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Prioritization, organization, coordination, and time management skills to develop and maintain filing systems
• Demonstrated ability to effectively handle a wide range of inquiries from internal and external sources

Responsibilities

• Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
• Ensure daily activities of drivers are assigned and accomplished on time
• Communicate details of driving assignments to drivers for proper execution
• Assist drivers with routing directions and special services when required
• Escalate disciplinary actions for staff violations as needed
• Respond to emergency calls and coordinate repairs and replacements on routes
• Notify stakeholders of changes in routes and incidents that disrupt service
• Maintain route documentation for accurate information to customers and compliance
• Coordinate vehicle service with Maintenance Supervisor to ensure uninterrupted service
• Maintain dispatch standard operating procedures
• Handle customer concerns and information requests promptly
• Escalate unresolved issues to management as appropriate

Skills

Oral and written communication

Data entry

Time management

Organizational skills

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

About Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities

• Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
• Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
• Communicate all relevant details of driving assignments to drivers to ensure proper execution
• Assist drivers with routing directions and direct them to perform special services when required
• Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
• Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
• Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service
• Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
• Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery
• Maintain high compliance to dispatch standard operating procedures
• Handle customer concerns and requests for information in an expeditious and professional manner
• Escalate unresolved issues to management as appropriate

Requirements

• High School graduate or equivalent
• Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
• Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed
• Basic clerical and math skills
• Excellent oral and written communication skills with excellent interpersonal skills
• Computer literacy, preferably in word processing and spreadsheets
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Prioritization, organization, coordination, and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources

$35 - $37 an hour
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in $35 - 37/hr.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.