Dispatcher

Zūm Services, Inc.; Oakland, Northern (CA, KY); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Wellness

Vacation

Job summary

Zūm Services, Inc. in Oakland seeks a detail-oriented Dispatch/Driver Scheduler to direct and monitor daily driver assignments, schedule vehicles, and ensure every route is covered on time with clear communication to drivers.

You will respond to emergencies, coordinate repairs, relay route changes to stakeholders, uphold dispatch procedures, and maintain route records while delivering professional, customer-focused service.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communication.
• Strong data entry skills with high accuracy.
• Proficient in Word, Excel, Outlook.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Direct and monitor daily driver assignments and vehicle scheduling.
• Communicate routing details to drivers for proper execution.
• Assist drivers with routing directions and special services when required.
• Handle disciplinary actions for policy violations when needed.
• Respond to emergencies and coordinate repairs; reassign buses and drivers as needed.
• Maintain route records and notify stakeholders of changes.

Skills

Communication skills

Data entry

Organizational skills

Prioritization

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities:

• Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
• Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
• Communicate all relevant details of driving assignments to drivers to ensure proper execution
• Assist drivers with routing directions and direct them to perform special services when required
• Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
• Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
• Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service
• Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
• Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery
• Maintain high compliance to dispatch standard operating procedures
• Handle customer concerns and requests for information in an expeditious and professional manner
• Escalate unresolved issues to management as appropriate

Requirements:

• High School graduate or equivalent
• Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
• Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed
• Basic clerical and math skills
• Excellent oral and written communication skills with excellent interpersonal skills
• Computer literacy, preferably in word processing and spreadsheets
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Prioritization, organization, coordination, and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources

$35 - $37 an hour

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in $35 - 37/hr.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.