Dispatcher

Bark & Mane; Northern (KY); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Paid holidays

Growth opportunities

Employee recognition

Remote-friendly

Competitive pay

Job summary

Bark & Mane is seeking a part-time dispatcher to be the operational backbone of our mobile pet grooming team. You will coordinate schedules, plan routes, and handle customer inquiries to ensure a seamless, cage-free, one-on-one grooming experience.

This role rewards organization and problem-solving, with flexible work-from-home options, paid holidays, and opportunities for growth. You’ll join a locally owned, supportive team committed to responsive ownership and great pet and client service.

Qualifications

• Previous paid dispatcher or scheduler experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Reliable home computer setup and high-speed internet for remote work.

Responsibilities

• Handle incoming calls and inquiries, schedule appointments, and assist customers with grooming services.
• Plan efficient daily routes for groomers to minimize travel time and maximize productivity.
• Maintain accurate customer and pet records, including grooming history and contact details.
• Resolve scheduling conflicts and address customer concerns with professionalism.

Skills

Communication

Time management

Customer service

Problem solving

Remote work setup

Job description

Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.

We Offer

• Hourly pay, paid biweekly, $15-$17 per hour
• Part-time schedule, with Saturday, Sunday, and Monday preferred
• Paid Holidays
• Employee recognition through company events, swag, and additional incentives
• Supportive, low-drama work culture, locally owned & operated
• Growth opportunities & career development
• Responsive ownership invested in your success
• 401(k) after 1 year

Responsibilities

• Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
• Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
• Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
• Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.

Requirements

• Previous paid dispatcher or scheduler experience (preferred but not required).
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management abilities to handle schedules.
• Customer service orientation with the ability to resolve inquiries and problems promptly.
• Reliable at-home computer setup and high-speed internet connection suitable for remote work.
• Technology proficient and comfortable learning and navigating multiple software platforms, scheduling systems, and communication tools.

Bark & Mane - Overview

• Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
• At Bark & Mane, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.

Bark & Mane - Hiring Process

• A phone call within 24 hours
• An in-person interview within 48 hours
• An offer letter—and lunch with the owner—within 7 days

Flexible work from home options available.