Dispatcher

Bark & Mane; Thornton (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Paid time off

Job summary

Bark & Mane in Colorado is seeking a proactive Dispatcher/Scheduler to support a fast-growing mobile pet grooming service, coordinating appointments and optimizing routes to deliver a cage-free, one-on-one experience for pets and their owners.

You will handle calls, maintain customer records, resolve scheduling conflicts, and contribute to efficient daily operations with base pay plus commission and weekly bonuses, plus paid time off and ongoing training.

Qualifications

• Previous paid dispatcher or scheduler experience.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Customer service orientation with prompt problem-solving.

Responsibilities

• Handle incoming calls, schedule appointments, and address inquiries regarding mobile grooming services.
• Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
• Maintain accurate customer records, including pet information, contact details, and grooming history.
• Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.

Skills

Customer service

Schedule management

Route optimization

Communication

Problem solving

Education

High school diploma

Tools

CRM software

Google Maps

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Paid time off

Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.

We Offer

• Base pay plus commission paid out biweekly
• Weekly performance bonus
• Paid time off (including your pet's birthday) - after the first 6 months
• Paid ongoing training, Bark & Mane training, and mentorship opportunities
• Employee recognition through company events, swag, and additional incentives!

Responsibilities

• Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
• Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
• Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
• Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.

Requirements

• Previous paid dispatcher or scheduler experience.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management abilities to handle schedules.
• Customer service orientation with the ability to resolve inquiries and problems promptly.

Bark & Mane - Overview

• Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
• At Bark & Mane, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.

Bark & Mane - Hiring Process

• A phone call within 24 hours
• An in-person interview within 48 hours
• An offer letter—and lunch with the owner—within 7 days

Flexible work from home options available.