Dispatcher

Gulfshoresal; North Richland Hills (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of North Richland Hills is seeking a dedicated public safety dispatcher to handle emergency and non-emergency calls across police, fire, medical, water, and public works. You will prioritize needs, dispatch units, and provide critical information while awaiting responders.

This role emphasizes accuracy, training, and community service. Typical schedule features four consecutive 10-hour shifts with three days off, including training periods and shift rotations.

Qualifications

• High School Diploma or GED.
• One year of experience dealing with the public, providing customer service, dispatch or related experience.
• EMD Certification, CPR Certification, Telecommunications Certification, and TCOLE Basic Dispatch Certification within one year of employment as a condition of continued employment.
• Valid Texas Class C Driver’s License.
• Typing test with a minimum typing score of 35 words per minute.

Responsibilities

• Answer and respond to emergency and non-emergency calls for police, fire, medical, water, public works and animal control services.
• Evaluate and prioritize needs of caller, dispatching the appropriate personnel to respond to calls.
• Provide emergency medical information to caller while awaiting the arrival of response units.
• Enter information into federal, state and local databases regarding wanted/missing persons and stolen property files; complete paperwork.
• Attend training courses; troubleshoot communications equipment; interact with City employees and citizens.

Skills

Customer service

Dispatch

Education

High School Diploma/GED

EMD Certification

CPR Certification

Telecommunications Certification

TCOLE Basic Dispatch Certification

Texas Class C Driver’s License

Job description

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

• Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

• As a full time, employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

• The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

• High School Diploma/GED equivalent.
• One year of experience dealing with the public, providing customer service, dispatch or related experience.
• EMD Certification, CPR Certification, Telecommunications Certification, and TCOLE Basic Dispatch Certification within one year of employment as a condition of continued employment.
• Valid Texas Class C Driver’s License.
• This position requires a typing test with a minimum typing score of 35 words per minute.

Additional Information

• Typical Work Schedule Will Be: Four consecutive 10-hour shifts, with three consecutive days off.
• Rotating through all shifts is required during training.
• Schedules are subject to change reflecting the needs of the department.

The purpose of this position is to ensure the safety of the City’s residents and employees through the proper handling of the City’s emergency services calls. This is accomplished by answering and responding to emergency and non-emergency calls for police, fire, medical, water, public works and animal control services, evaluating and prioritizing needs of caller, dispatching the appropriate personnel to respond to calls, providing emergency medical information to caller while awaiting the arrival of response units and operating various types of communications equipment. Other duties include maintaining knowledge of communication regulations and rules, entering information into federal, state and local databases regarding wanted/missing persons and stolen property files, completing associated and required paperwork, attending training courses, troubleshooting communications equipment and interacting with other City employees and citizens. This position does not provide direction to others.