Dispatcher

ABM Industries Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

ABM Industries Inc. is seeking a Dispatcher in New York City. This entry-level role involves receiving client assistance requests and dispatching teams. Candidates will receive on-the-job training and are not required to have prior experience or specific educational qualifications. This position is military-friendly and welcomes veterans to apply.

Benefits

Comprehensive benefits package

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED, or college degree required.
• No experience required; on-the-job training provided.

Responsibilities

• Schedule and dispatch resources to appropriate locations based on customer requests.
• Establish and maintain effective communication with clients and co-workers.
• Record and maintain files and records of customer requests and work performed.

Job description

Job Summary Details:

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

Salary:

$23.66/hr.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For more information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required.
• No experience required; on-the-job training provided.

Preferred Qualifications:

• One (1) year of prior multi-line reception or dispatching experience preferred

Responsibilities:

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources, which may include team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers. Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
• Oversee all communications within specifically assigned area(s).
• Receive or prepare work orders and work schedules.
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
• Recognize and mitigate a variety of issues encountered within the department and other work environments.
• Confer with clients and/or supervising personnel to address questions, problems, and requests for resources.
• Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
• Compile statistics and reports on work progress.
• Monitor daily services and provide updates and reports.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

This position is suitable for someone just entering or returning to the workforce with limited experience and education. ABM is a military and veteran-friendly employer, and candidates with military experience are encouraged to apply. Military Occupational Specialty Codes include: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1.