Dispatcher

First Student, Inc.; New York (NY); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Career growth

Training programs

Positive work environment

Community safety

Job summary

First Student is hiring a Dispatcher in Brooklyn, NY. The role involves overseeing daily bus routes, scheduling, and coordinating with drivers and customers to keep operations safe and on time.

Responsibilities include dispatching buses, addressing service issues, and supporting day-to-day supervision. Requires a high school diploma and 3–5 years of relevant experience; DOT-related safety guidelines apply.

Qualifications

• High school diploma or equivalent.
• 3–5 years of relevant experience.
• Previous dispatch or terminal operations experience preferred.

Responsibilities

• Oversee daily bus routes and scheduling.
• Dispatch buses and ensure on-time operations.
• Communicate with drivers and customers by phone and radio.
• Coach drivers on frontline issues and respond to service concerns.

Skills

Communication

Customer service

Organization

Telephone/Radio

Education

High school diploma or equivalent

Tools

Radio-dispatch equipment

Job description

Dispatcher - Brooklyn, NY

First Student is now hiring a Dispatcher for our Brooklyn, NY location!

Pay: $25.00 per hour
Schedule: Full-time

Our Dispatchers play an important role in keeping daily transportation operations safe, organized, and on time. In this position, you will coordinate routes, communicate with drivers and customers, respond to service issues, and help keep the operation moving throughout the day.

Why join First Student as a Dispatcher?

• $25.00 per hour

• Career advancement opportunities across North America
• Positive and rewarding work environment
• Training and development opportunities
• The opportunity to support safe, dependable transportation in your community

What You'll Do

• Oversee daily bus routes and scheduling.

• Dispatch buses and help ensure routes operate on time.
• Communicate with drivers and monitors by phone and radio.
• Coach and support drivers and monitors on frontline issues.
• Respond to scheduling concerns, service complaints, and route changes.
• Serve as a primary communication contact for contracted customers.
• Help resolve student pick-up and drop-off concerns.
• Assist with charter reservations, billing, or driver payroll as assigned.
• Provide backup driving or clerical support when needed.
• Assist with day-to-day operational supervision and special projects.

What We're Looking For

• High school diploma or equivalent.

• Three to five years of relevant experience.
• Previous dispatch, terminal operations, or professional-driving experience.
• Basic knowledge of radio-dispatch equipment.
• Strong communication and customer-service skills.
• Ability to remain organized and effective under deadlines.
• Basic computer skills.
• Appropriate vehicle license preferred.

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Join First Student and help keep Brooklyn's transportation operations safe, dependable, and moving on time.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.