Dispatcher

First Student, Inc.; New York (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Paid vacation, personal days, andholid

Medical, dental, and vision coverage

401(k)

Company-paid life insurance

$500 employee referral bonus

Advancement opportunities

Job summary

First Student, Inc. Bronx location is seeking a dependable Dispatcher to support daily transportation operations. You will assist with routes, driver assignments, and real-time adjustments to keep routes on schedule.

This role emphasizes safety, communication, and reliable service. The ideal candidate has 1-2 years of relevant experience and strong communication skills, with the ability to manage multiple priorities in a fast-paced environment. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of relevant experience preferred.
• Dispatch, transportation, terminal, or professional driving experience preferred.
• Knowledge of radio dispatch procedures.
• Strong communication and customer service skills.
• Ability to remain organized and make decisions in a fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable communicating by phone and two-way radio.
• Basic computer skills.
• Dependable attendance and punctuality.
• Ability to meet applicable DOT physical and drug-testing requirements when required for the position.

Responsibilities

• Assist with daily routes, schedules, and driver assignments.
• Coordinate and monitor radio and telephone traffic.
• Communicate route changes, delays, call-outs, and other operational updates.
• Work with drivers and monitors to resolve service issues.
• Respond to customer questions and complaints and help identify solutions.
• Serve as a liaison between customers, drivers, monitors, and local operations.
• Help resolve pickup and drop-off issues in real time.
• Maintain accurate dispatch logs, records, and operational documentation.
• Coach and provide direction to drivers and monitors as needed.
• Assist with backup driving when required.
• Perform clerical and administrative duties related to transportation operations.
• Support special projects and other operational needs as assigned.
• Assist with supervision of daily transportation operations.

Skills

Communication

Customer service

Organization

Attention to detail

Education

High school diploma

Tools

Radio dispatch systems

Job description

Dispatcher

GVC II | Bronx, NY - Brush Avenue
Full-Time | 40 Hours per Week | $22.00/hr

Join Our Transportation Operations Team

GVC II is looking for a dependable, organized Dispatcher to support daily transportation operations at our Bronx location.

This is a fast-paced operations role where you'll help coordinate routes, communicate with drivers and monitors, respond to service issues, and make real-time adjustments to help keep transportation running safely and on schedule.

What We Offer

• $22.00/hr
• Full-time, 40-hour workweek
• Paid vacation, personal days, and holidays
• Medical, dental, and vision coverage
• 401(k)
• Company-paid life insurance
• $500 employee referral bonus
• Opportunities for advancement within transportation operations

What You'll Do

• Assist with daily routes, schedules, and driver assignments
• Coordinate and monitor radio and telephone traffic
• Communicate route changes, delays, call-outs, and other operational updates
• Work with drivers and monitors to resolve service issues
• Respond to customer questions and complaints and help identify solutions
• Serve as a liaison between customers, drivers, monitors, and local operations
• Help resolve pickup and drop-off issues in real time
• Maintain accurate dispatch logs, records, and operational documentation
• Coach and provide direction to drivers and monitors as needed
• Assist with backup driving when required
• Perform clerical and administrative duties related to transportation operations
• Support special projects and other operational needs as assigned
• Assist with supervision of daily transportation operations

What We're Looking For

• High school diploma or equivalent
• 1-2 years of relevant experience preferred
• Dispatch, transportation, terminal, or professional driving experience preferred
• Knowledge of radio dispatch procedures
• Strong communication and customer service skills
• Ability to remain organized and make decisions in a fast-paced environment
• Ability to manage multiple priorities and meet deadlines
• Comfortable communicating by phone and two-way radio
• Basic computer skills
• Dependable attendance and punctuality
• Ability to meet applicable DOT physical and drug-testing requirements when required for the position

Why Join GVC II?

Dispatchers are at the center of the operation. You'll work directly with drivers, monitors, customers, and local leadership to solve problems as they happen and help ensure safe, reliable transportation every day.

This is a strong opportunity for someone with transportation, logistics, dispatch, or customer service experience who wants to grow within a large transportation operation.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.