Dispatcher

Quality Transportation Corp; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth opportunities

Safety-focused environment

Training programs

Job summary

First Student in Brooklyn is seeking a Dispatcher to coordinate bus routes, monitor on-time performance, and provide frontline communication for drivers and monitors.

You will maintain dispatch logs, assign routes, coordinate with maintenance, answer inquiries, and support a safety-first culture in a fast-paced environment. A high school diploma and 2+ years in dispatch or related work are required; strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent (commercial vehicle license preferred).
• 2+ years of relevant experience (dispatch, terminal operations, or driving).
• Strong communication, customer service, and organizational skills.
• Proficiency with computers and radio dispatch systems.
• Ability to multitask and work under time constraints.

Responsibilities

• Dispatch buses, monitor route performance, and communicate real-time updates to drivers.
• Maintain accurate dispatch logs, tracking attendance, vehicle status, and route adjustments.
• Support a "Safety First" culture - broadcast daily messages and collaborate with safety personnel.
• Assign drivers and monitors to routes and assist with the route bid process.
• Coordinate with the shop team on preventive maintenance, breakdowns, and repairs.
• Manage phone inquiries and provide timely follow-up to customer and driver requests.
• Perform additional administrative or operational duties as assigned.

Skills

Strong communication

Customer service

Organizational skills

Multitasking

Time management

Education

High school diploma or equivalent (commercial vehicle license preferred)

Job description

Dispatcher – $20.00/hr Location: Brooklyn Company: First Student

At First Student, our Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule. You’ll be responsible for coordinating bus routes, ensuring on-time performance, and supporting drivers and monitors with frontline communication.

What We Offer

• Competitive Pay: $20/hour
• Comprehensive Benefits: Medical, dental, and vision; 401(k); paid holidays and vacation (benefits vary by location and role)
• Career Growth: Tremendous advancement opportunities across North America, with a 3-5 month Manager-in-Development program for future leaders
• Positive Work Environment: Supportive, safety-focused, and team-oriented
• Training & Development: Ongoing instruction in safety, technology, and operations

Key Responsibilities

• Dispatch buses, monitor route performance, and communicate real-time updates to drivers.
• Maintain accurate dispatch logs, tracking attendance, vehicle status, and route adjustments.
• Support a "Safety First" culture - broadcast daily messages and collaborate with safety personnel.
• Assign drivers and monitors to routes and assist with the route bid process.
• Coordinate with the shop team on preventive maintenance, breakdowns, and repairs.
• Manage phone inquiries and provide timely follow-up to customer and driver requests.
• Perform additional administrative or operational duties as assigned.

Qualifications

• High school diploma or equivalent (commercial vehicle license preferred)
• 2+ years of relevant experience (dispatch, terminal operations, or driving)
• Strong communication, customer service, and organizational skills
• Proficiency with computers and radio dispatch systems
• Ability to multitask and work under time constraints

We believe that diversity and inclusion make us stronger. At First Student, you’ll join a community that values respect, teamwork, and growth. Together, we make a positive impact where we live and work.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence