Business Operations Analyst

FIRST MANAGEMENT SERVICES LLC; Cincinnati (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

First Student is seeking an analytical reporting professional to support the development of operational analytics. The role focuses on creating and analyzing reports with Power BI, Excel, and Tableau to drive project progress and identify improvement opportunities.

The ideal candidate will have a Bachelor’s degree, strong communication skills, and the ability to translate business requirements into clear analyses. English proficiency is required for this role in the United States.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong customer service and interpersonal skills.
• Proficient in Excel, Power BI and Tableau for reporting.

Responsibilities

• Create and analyze monthly, quarterly, and annual reports using Power BI, Excel, and Tableau.
• Develop analysis across operations using data from multiple systems.
• Assist with and contribute toward development of performance strategies.
• Develop standard operating procedures and training materials for projects.

Skills

Customer service

Analytical thinking

Communication

Multitasking

Adaptability

Education

Bachelor's degree

Tools

Power BI

Tableau

Excel

Job description

Provide support and be involved in development of various business initiatives with limited supervision. Role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Must understand how to use that knowledge to solve for and improve upon analytical business requirements. Role will help to communicate procedures and be able to deliver support on best practices and procedures.

Major Responsibilities

• Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and looking for areas of opportunity for improvement
• Develops analysis on all facets of operations, retrieving and using data across multiple systems
• Assists with and contributes toward development of performance strategies
• Development of standard operating procedures and training material for organizational projects (new and existing)
• Prepare and compile analysis of trends across organization
• Support of driver coaching procedures and operational tools by providing quick, clear responses to operations
• Develops and supports implementation of training focused on field operations
• Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations’ performance
• Assists Regional Operational Coaches on an as needed basis
• Additional responsibilities as needed by business

Minimum Education or Certifications Required

• Bachelor’s degree or equivalent experience

Minimum Experience or Skills Required

• Excellent customer service and interpersonal skills, solid listening skills and inquisitive
• Strong oral and written communication skills
• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
• Experience with Tablau and PowerBi, capacity to create, edit and publish reports
• Strong analytical and reasoning skills
• Strong business background in financial, strategic, and organizational analysis
• Ability to multi-task and adapt to change quickly.
• Must flourish in fast-paced, complex environment
• Attention to data details, and efficient at problem solving

• Preferred experience with field level operations, transportation experience is a plus

Compensation ranges from $50,000 - $60,000 depending on experience.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence