Dispatch Supervisor

First Student, Inc.; Village of Freeport (NY); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Safety-focused team

Job summary

First Student, Inc. is hiring a Dispatch Supervisor in New York who will oversee daily dispatch operations, support staff, monitor routes, and ensure safe and reliable transportation services.

The role includes supervising dispatch personnel, coordinating with management, and handling scheduling and reporting responsibilities. The position requires a high school diploma or equivalent, a Class B CDL, and 1–3 years of transit/dispatch experience, with strong communication and organizational

Qualifications

• High school diploma or equivalent required.
• Class B CDL required.
• 1-3 years of transit/dispatch or related experience.
• Supervisory experience preferred.
• Strong organizational, problem-solving, and analytical skills.
• Effective communication with dispatchers, operations staff and customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using two-way radios and transportation systems.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Supervise, coach, and support dispatch personnel to ensure efficient daily operations.
• Monitor route performance, on-time departures, service delivery, and efficiency.
• Oversee daily dispatch assignments, scheduling, and route coordination.
• Ensure operations follow policies, safety procedures, and service standards.
• Prepare operational reports, schedules, and daily records.
• Assist with dispatching and provide coverage as needed.
• Respond to customer inquiries and service concerns.
• Coordinate with location management to resolve scheduling issues.
• Assist with routing, payroll, training, and other admin tasks.
• Monitor dispatch performance and identify improvement opportunities.

Skills

Strong communication

Organizational skills

Problem-solving

Analytical skills

Multi-priority management

Experience with two-way radios

Microsoft Word and Excel

Education

High school diploma or equivalent

CDL Class B

Job description

Dispatch Supervisor - $35.00/Hour

First Student is now hiring a Dispatch Supervisor!

At First Student, our Dispatch Supervisors play a critical role in ensuring safe, efficient, and reliable transportation services. This position oversees daily dispatch operations, supports dispatch staff, monitors route performance, and helps ensure our transportation services run smoothly.

Why Join First Student?

• $35.00 per hour
• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Supportive team focused on safety and operational excellence

Dispatch Supervisor Responsibilities:

• Supervise, coach, and support dispatch personnel to ensure efficient daily operations
• Monitor route performance, on-time departures, service delivery, and operational efficiency
• Oversee daily dispatch assignments, scheduling, and route coordination
• Ensure dispatch operations follow company policies, safety procedures, and service standards
• Prepare operational reports, schedules, and accurate daily records
• Assist with dispatching and provide coverage as needed
• Respond to customer inquiries, service concerns, and operational issues
• Coordinate with location management to resolve scheduling and service challenges
• Assist with routing, payroll, training, and other administrative responsibilities
• Monitor dispatch performance and identify opportunities to improve service and efficiency

Dispatch Supervisor Qualifications:

• High school diploma or equivalent
• Class B CDL
• 1-3 years of transit, dispatch, or related transportation experience
• Previous supervisory experience strongly preferred
• Strong organizational, problem-solving, and analytical skills
• Ability to effectively communicate with dispatchers, operations personnel, and customers
• Ability to manage multiple priorities in a fast-paced environment
• Experience using two-way radios and transportation communication systems
• Working knowledge of Microsoft Word and Excel

At First Student, we are committed to providing a safe, inclusive, and supportive workplace where employees can grow and make a difference in their communities.

First Student is an equal opportunity employer.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf