Dispatcher

Alternative HR; Nebraska; On-site; USD 36,000 - 60,000; Full time

Job summary

Health Trasport Partners seeks a full-time Dispatcher to join our team in the United States. The role covers non-emergency call taking, dispatching medical transportation, insurance verification, data entry and billing support.

Responsibilities include coordinating requests, ensuring timely pickups, maintaining confidentiality, and using CAD/dispatch software in a high-stress environment. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or GED required.
• At least 6 months EMT experience or office experience preferred.
• Strong communication and organizational skills.
• Proficient with Windows Word and Excel; CAD/database familiarity.

Responsibilities

• Answer calls professionally and route emergencies to PSAP.
• Coordinate non-emergency medical transportation scheduling.
• Verify insurance information and handle data entry and billing support.
• Enter events into PCR and dispatch software accurately.
• Maintain patient information confidentiality and professionalism under stress.

Skills

Communication skills

Organizational skills

Computer experience

Education

High School Diploma or GED

Tools

CAD

Microsoft Word

Excel

Database management

Job description

Health Trasport Partners is looking to add a FT Dispatcher to their team:

Summary

HTP Inc. Dispatchers are responsible for non-emergency call taking, dispatching of non-emergency medical transportation, insurance verification, data entry and various billing duties as assigned.

Primary Job Duties

1. Supports the HTP Inc. philosophy, mission and core values.
2. Answers all telephone and radio calls professionally and politely.
3. Immediately directs all emergency 911 related calls to the County’s PSAP.
4. Coordinates telephone/cellular calls, faxes, radio communications, and schedules / dispatches (immediate, urgent, and non-urgent) medical transportation.
5. Obtains and reviews all necessary information necessary to safely, efficiently, fiscally and appropriately arrange for patient transportation within requested timeframes.
6. Notifies President when requests exceed resources.
7. Works collaboratively with all contracted facilities.
8. Coordinates / schedules non-emergency medical transportation consistent with the Company’s pick-up and drop-off time(s) compliance standards.
9. Seeks direction (as needed) from supervisory and managerial personnel when necessary.
10. Reviews all documentation (including Physician Certification Statements (PCS) for accuracy before entering events into Patient Care Report (PCR) and Medical Dispatch software applications.
11. Secures all required and necessary insurance verification and authorization for NEMT trips.
12. Assists with system status management and other support functions. i.e., calling in on-call personnel, off-duty personnel and support when requested.
13. Provides administrative, billing, data entry, copying and filing support.
14. Does not provide any medical advice to callers.
15. Cultivates professional and collaborative relationships with HTP Inc. staff members, EMS agencies, hospitals, physicians, PSAPs and members of the community.
16. Ability to organize and remain professional while in a high stress environment.
17. Uses downtime efficiently.
18. Maintains caller’s/patient’s information in confidence.

Qualifications

Age: 18 years or older.

Education: High School Diploma or G.E.D.

Experience: Six monthsof EMT (career or volunteer) or office experience is preferred.

Other: The ability to perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner. The individual must also demonstrate strong communication/organizational skills and computer experience (Windows Word, Excel / Computer Aided Dispatch (CAD)/ Database management).

Certification(s)/License(s)

• CPR/AED