Dispatcher

Alternative HR LLC; Spring Plains (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Health Trasport Partners in Pennsylvania is seeking a full-time Dispatcher to join our team. Dispatchers handle non-emergency call taking, dispatch non-emergency medical transportation, verify insurance, and perform data entry and billing duties as assigned.

Ideal candidates will communicate clearly, stay organized in a fast-paced environment, and have computer experience with Windows Word, Excel, CAD and databases to support scheduling, documentation and billing.

Qualifications

• Age 18 years or older.
• High School Diploma or GED required.
• Six months EMT or office experience preferred.
• Must demonstrate strong communication/organizational skills and computer proficiency.

Responsibilities

• Answer calls professionally and direct emergencies to PSAP.
• Coordinate dispatch for non-emergency medical transport and schedule pickups.
• Verify insurance and review required documentation for accuracy.
• Enter data into PCR/dispatch software and perform billing support.
• Maintain patient confidentiality and work under high-pressure situations.
• Collaborate with facilities, EMS agencies, hospitals, and community partners.

Skills

Communication skills

Organizational skills

Computer experience

Education

High School Diploma or GED

Tools

Windows Word

Excel

CAD

Database management

Job description

**Health Trasport Partners is looking to add a FT Dispatcher to their team:

Summary: **
HTP Inc. Dispatchers are responsible for non-emergency call taking, dispatching of non-emergency medical transportation, insurance verification, data entry and various billing duties as assigned.

Primary Job Duties** :**

The following duties are considered essential to the job.

1. Supports the HTP Inc. philosophy, mission and core values.
   
2. Answers all telephone and radio calls professionally and politely.
   
3. Immediately directs all emergency 911 related calls to the County’s PSAP.
   
4. Coordinates telephone/cellular calls, faxes, radio communications, and schedules / dispatches (immediate, urgent, and non-urgent) medical transportation.
   
5. Obtains and reviews all necessary information necessary to safely, efficiently, fiscally and appropriately arrange for patient transportation within requested timeframes.
   
6. Notifies President when requests exceed resources.
   
7. Works collaboratively with all contracted facilities.
   
8. Coordinates / schedules non-emergency medical transportation consistent with the Company’s pick-up and drop-off time(s) compliance standards.
   
9. Seeks direction (as needed) from supervisory and managerial personnel when necessary.
   
10. Reviews all documentation (including Physician Certification Statements (PCS) for accuracy before entering events into Patient Care Report (PCR) and Medical Dispatch software applications.
    
11. Secures all required and necessary insurance verification and authorization for NEMT trips.
    
12. Assists with system status management and other support functions. i.e., calling in on-call personnel, off-duty personnel and support when requested.
    
13. Provides administrative, billing, data entry, copying and filing support.
    
14. Does not provide any medical advice to callers.
    
15. Cultivates professional and collaborative relationships with HTP Inc. staff members, EMS agencies, hospitals, physicians, PSAPs and members of the community.
    
16. Ability to organize and remain professional while in a high stress environment.
    
17. Uses downtime efficiently.
    
18. Maintains caller’s/patient’s information in confidence.

Qualifications:

Age: 18 years or older.

Education: High School Diploma or G.E.D.
Experience: Six months of EMT (career or volunteer) or office experience is preferred.
Other: The ability to perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner. The individual must also demonstrate strong communication/organizational skills and computer experience (Windows Word, Excel / Computer Aided Dispatch (CAD)/ Database management).

Certification(s)/License(s):

• CPR/AED