Dispatcher

Aston Carter; Naperville (IL); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Job summary

Aston Carter is seeking a dedicated Dispatcher for our Naperville, IL-based contact center. The role focuses on scheduling appointments, addressing missed SLAs, and maintaining strong communication with onshore schedulers to improve customer experiences.

You'll take inbound calls, create appointments in Oracle, and coordinate with technicians and third-party contractors to meet timely service goals. Hybrid work options apply.

Qualifications

• 1-3+ years of recent high-volume scheduling or dispatch experience.
• Proficiency in customer service, schedule planning, and Microsoft Office.
• Experience with scheduling coordination and inbound call management.
• HS Diploma or GED is required.

Responsibilities

• Take inbound calls from customers or technicians regarding their appointments.
• Call customers to schedule appointments for the IHT team based on claims from the contact center.
• Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability.
• Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion.
• Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work.

Skills

Dispatch experience

Customer service

Schedule planning

Inbound calls

MS Office

Education

HS Diploma or GED

Tools

Oracle

Job description

Work Environment

Work hours are Monday through Friday from 10:30 AM to 7 PM, with work-from-home options on Mondays and Fridays. During peak seasons, mandatory overtime includes one Saturday and one Sunday, alternating every 4-6 weeks with the team, and these days are also work-from-home.

The brand-new office features a coffee shop, convenience store, modern pit-style environment, vibrant energy, and a well-equipped kitchen with a coffee machine.

Job Description

We are seeking a dedicated Dispatcher to enhance our Contact Center and improve customer interactions during appointment scheduling. The role focuses on addressing missed SLAs, ensuring 100% entitlement of jobs, and enhancing customer experiences through effective communication with onshore schedulers.

Responsibilities

• Take inbound calls from customers or technicians regarding their appointments.
• Call customers to schedule appointments for the IHT team based on claims from the contact center.
• Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability.
• Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion.
• Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work.

Essential Skills

• 1-3+ years of recent high-volume scheduling or dispatch experience.
• Proficiency in customer service, schedule planning, and Microsoft Office.
• Experience with scheduling coordination and inbound call management.
• HS Diploma or GED is required.

Job Type & Location

This is a Permanent position based out of Naperville, IL.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Naperville, IL.

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a hybrid position in Naperville,IL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.