Dispatcher

Leech Lake News; Minnesota; Hybrid; USD 32,000 - 46,000; Full time

Job summary

Leech Lake Tribal Police Department seeks a Communications Dispatcher to provide direct communications with Police Officers acting as the communications center for LLTPD and other law enforcement agencies and for persons needing LLTPD Police assistance or services.

The role requires a High School Diploma or GED, willingness to work rotating shifts, strong verbal and written communication, and the ability to stay calm under pressure.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• Must have good verbal and written communication and customer service skills.
• Must be able to make sound decisions under pressure and remain calm.
• Incidents Command System training certifications preferred.

Responsibilities

• Determine the nature and take action on calls for police, fire, or ambulance and log messages.
• Answer calls to a specific employee and maintain a message log.
• Ensure radio transmissions are answered promptly and courteously.
• Coordinate calls for service with LLTPD Officers and county agencies.
• Dispatch Officers and other staff as required and post to the dispatch log.
• Maintain dispatch center logs and protect confidentiality.
• Greet and assist persons entering the LLTPD with a friendly attitude.
• Create initial complaint reports and route to the appropriate officers.
• Remain available for rotating shifts and on-call duty; travel as needed.

Skills

Radio Dispatch

Crisis Management

Customer Service

Communication Skills

Incident Command

Education

High School Diploma or GED

Job description

Summary: Provide communications directly with Police Officers acting as the communications center for LLTPD and other law enforcement agencies and for persons needing LLTPD Police assistance or services.

Education Requirements and Experience:

High School Diploma or General Education Diploma (G.E.D) required.

Additional Qualifications and Skills:

Must be 18 years of age or older.

Radio Communications and Emergency Medical Dispatch training.

Must have the ability to accept constructive criticism required.

Must have no domestic assault or felony convictions required.

Must have good verbal and written communication and customer service skills.

Must have the ability to make sound decisions in various situations, including the ability to remain calm under pressure or stressful situations and to apply common sense.

Good oral and written communication skills and customer service skills.

Attain Incident Command Structure Training certifications.

Supervisory Duties:

None

Duties/Responsibilities:

Determine the nature and take action on telephone calls such as the need for police, fire department or ambulance service or general LLTPD services, and answer telephone calls to a specific employee and maintain a message log of all calls and delivering messages to the appropriate person.

Ensure all radio transmission from the officers in the field are answered promptly, evaluated efficiently and responded to courteously.

Maintain a good working relationship with Emergency Medical Technicians, Ambulance services, IHS hospital, Health Division and Human Services Division in responding to all emergency calls.

Remain attentive and maintain a good communicative relationship with the citizens of Leech Lake Band of Ojibwe.

Remain attentive and maintain a good communicative relationship with citizens of Leech Lake Band of Ojibwe

Greet and assist persons entering the Leech Lake Tribal Police Department while maintaining a friendly, helpful attitude.

Create initial complaint report (ICR) and determine type of assistance required.

Circulate the ICR to appropriate Leech Lake Tribal Officer(s), counties and other individuals specifically involved with ICR.

Dispatch Police Officers, Animal Control Officer, Security Officer as required and post to the dispatch log.

Coordinate calls for service with Leech Lake Tribal Police Officers and the counties of Beltrami, Cass, Hubbard and Itasca.

Monitor the location of Police Officers, Building Security Officers, Animal Control Officer and other LLTPD employees.

Safeguard and maintain Dispatch Communications Center logs, e.g., incident reports, statistical reports, statements, etc.

Maintain current reservation housing and community maps, this involves physically touring the reservation, interacting with Tribal members, Land Division, City of Cass Lake, Bena etc. to verify locations, residents and fire numbers.

Ensure that the confidentiality of that nature is strictly adhered to, as well as maintaining a professional work ethic.

Must be available to work rotating shifts and be on call at all times.

Attend and or conduct all mandatory meetings and trainings as required.

Ability to travel in and out of state on a regular basis.

Understanding and sensitivity to Native American culture.

Adhere to policies governing staff conduct.

Physical Requirements:

Sedentary work.

Subject to internal working conditions.

Non-smoking environment.

Be able to work long hours alone at times.

All Addresses

Cass Lake , Minnesota 56633 , United States

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