Dispatcher

Veolia; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Paid time off

Tuition reimbursement

Paid volunteering

Job summary

Veolia is seeking an Administrative Assistant to support customer service, logistics, and routing operations in a fast-paced environment. The role involves dispatching drivers, coordinating pickups, and maintaining accurate route documentation.

Ideal candidates will have 1+ year of admin experience, strong English communication, and familiarity with routing software and Microsoft Office. A safe, compliant workplace is emphasized, with a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• 1+ year experience as Administrative Assistant preferred.
• Two+ years transportation/logistics experience desired.
• Experience with routing software such as Descartes preferred.
• Strong verbal and written English communication skills.
• Ability to work safely and maintain a compliant workplace.

Responsibilities

• Respond to customer inquiries, schedule pickups and orders.
• Dispatch vehicles on pre-set routes for each CSR daily.
• Assist with route changes and rescheduling for pickups.
• Prepare and balance daily routes, shipping documents and labels.
• Review driver paperwork and DVIR/ELD logs.
• Support drivers and troubleshoot issues as they arise.

Skills

Verbal communication

Written communication

Time management

Organizational skills

English proficiency

Education

High school diploma or GED

Tools

Descartes routing software

Microsoft Office

Teams

SharePoint

PowerPoint

Job description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer objectives.
• Monitor and escalate CIC’s to supervisor & Assist walk-in customers
• Responsible for All Logistics/Transportation
• Understand and review daily the Atlas routing system
• Conduct daily debriefs for all drivers
• Assist with Team Member electronic issues or concerns
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels
• Dispatch drivers for extra, early service or missed pick-ups
• Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Debrief drivers in accordance with written SOP's
• Complete consolidated manifests for trailer shipments
• Ensures that routes are balanced daily
• Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Prepares reviews and stamps all manifests
• Assists Trans Supervisor/Manager as needed/directed
• Handle 3rd Party Hauler paperwork
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures, communicating to staff, as necessary
• Communicate performance standards and objectives
• Monitors operations and work of all CSRs
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Perform any other administrative duties assigned by management

Qualifications

Required Qualifications:

• A high school diploma or GED
• One or more years of experience as an Administrative Assistant

Preferred qualifications include:

• Two or more years of transportation/logistics experience
• Experience developing routes using a routing software; Descartes experience ideal
• Highly developed verbal and written communication skills in English
• Ability to work safely and carefully to prevent injury to self or others
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint
• Ability to maintain a safe and compliant workplace

Additional Information

Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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