Dispatcher

Collin County Government; McKinney (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Collin County Government is seeking a Dispatcher for its 24-hour communications facility in McKinney, Texas. Responsibilities include prioritizing emergency calls, assisting law enforcement officers, and processing requests for various checks.

Applicants must be available for shift work, possess a valid Texas Driver's License, and pass the required skills and typing tests. Position begins after securing necessary certifications. A great opportunity to serve and protect the community!

Qualifications

• Must pass CritiCall Skills Pre-Employment Test with a score of 80 or above.
• Must obtain TLETS Certification and TCOLE Telecommunications License within 1 year.
• Must have valid Texas Driver’s License with acceptable driving record.

Responsibilities

• Process and prioritize incoming calls for police, fire, and EMS.
• Interact with law enforcement officers to ensure their safety.
• Process requests for warrant and vehicle registration checks.

Skills

Typing

Operational duties

Interpersonal communication

Education

High School Diploma or GED

Job description

Collin County will only accept applications for this position until Monday, July 13, 2026 at 5:00 pm.

Job Description

Collin County is seeking candidates for the position of Dispatcher. Reporting to the Assistant Communications Supervisor, a Dispatcher is responsible for, but not limited to, responding to a full range of radio and telephone operational duties in this 24‑hour facility.

Minimum Qualifications

• Only candidates who are available for shift work, including overnight shifts, are eligible to apply for this position. Candidates must be available to work any shift.
• Must successfully pass with a score of 80 or above on the CritiCall Skills Pre‑Employment Test.
• Must obtain TLETS Certification and Texas Commission on Law Enforcement (TCOLE) Telecommunications License within 1 year of employment.
• Must successfully pass a typing test of no less than 35 WPM.
• Must possess and maintain a valid Texas Driver’s License with an acceptable driving record.

Primary Functions

• Process and prioritize incoming calls for police, fire and EMS assistance. Relay emergency and non‑emergency calls from citizens for fire, police and medical assistance.
• Interact with law enforcement officers to ensure their safety and provide assistance when needed.
• Process requests for warrant and vehicle registration checks.
• Perform other duties as assigned.

Required Documents for Background Check

• Current, unexpired Texas Driver’s License
• Birth Certificate (original or original copy)
• High School Diploma, Transcript, or GED (original or original copy)
• Transcripts from all colleges attended (original or original copy)
• Military DD‑214 (if applicable)
• United States citizenship documents if not born in the United States

Testing Requirements

This position requires that you pass a typing test at the minimum rate specified above prior to the application deadline.

If you have taken a typing test with us within the last 6 months that meets or exceeds the requirements above, you do not need to take it again.

If you have never taken our typing test, have not met the requirements above, or it has been more than 6 months since your last test, you will need to take the test prior to the application deadline specified above in order for your application to be complete.

Typing tests are administered in the Human Resources Testing room from 8:30 am – 4:30 pm, Monday through Friday. Appointments are not required. Please be sure to bring your government issued photo ID for identification. If you have any questions regarding the testing, please feel free to call 972‑548‑4606.

Human Resources Office Location

Jack Hatchell Administration Building

2300 Bloomdale Road

4th Floor – Suite 4117

McKinney, TX 75071