Dispatcher

Collin County; McKinney (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

200% retirement match

100% tuition reimbursement

24 days of PTO in the first year

Job summary

Collin County in McKinney, Texas, is seeking a Dispatcher to respond to operational radio and telephone duties in a 24-hour facility. Candidates must be available for shifts, including overnight, and pass a typing test with a minimum of 35 WPM.

The role involves processing calls for police, fire, and EMS, ensuring safety for law enforcement, and handling various documents required during the background check. Benefits include 200% retirement match, tuition reimbursement, and comprehensive health plans.

Qualifications

• Must be available for shift work, including overnight shifts.
• Must pass the CritiCall Skills Pre-Employment Test.
• Must obtain TLETS Certification and TCOLE Telecommunications License.

Responsibilities

• Process and prioritize incoming calls for police, fire, and EMS assistance.
• Interact with law enforcement officers for their safety.
• Perform document checks for warrants and vehicle registrations.

Skills

Shift work availability

Typing speed 35 WPM

Communication skills

Education

High School Diploma or GED

Transcript from colleges attended

Job description

Collin County will only accept applications for this position until Monday, July 13, 2026 at 5:00 pm.

Job Description

Collin County is seeking candidates for the position of Dispatcher. Reporting to the Assistant Communications Supervisor. A Dispatcher is responsible for, but not limited to, responding to a full range of radio and telephone operational duties in this 24-hour facility.

Minimum Qualifications

• Only candidates who are available for shift work, including overnight shifts, are eligible to apply for this position - candidates MUST be available to work any shift.
• Must successfully pass with a score of 80 or above on the CritiCall Skills Pre-Employment Test.
• Must obtain TLETS Certification and Texas Commission on Law Enforcement (TCOLE) Telecommunications License within 1 year of employment.
• Must Successfully pass a typing test of no less than 35 WPM.
• Must possess and maintain a valid Texas Driver’s License with an acceptable driving record.

Primary Functions

• Process and prioritize incoming calls for police, fire and EMS assistance relays emergency and non-emergency calls from citizens for fire, police and medical assistance.
• Interacts with law enforcement officers to ensure their safety and provide assistance when needed.
• Processes requests for warrant and vehicle registration checks.
• Performs other duties as assigned.

Copies of the following documents are required during the background check process for Dispatcher. The Sheriff’s Office will notify you of when to present these documents to the background investigators. If you are not able to supply these required documents, you will not be considered for the position.

• Current, unexpired Texas Driver's License
• Birth Certificate (original or original copy)
• High School Diploma, Transcript, or GED (original or original copy)
• Transcript(s) from all colleges attended (original or original copy)
• Military-DD214 (if applicable)
• United States citizenship documents if not born in the United States

Testing Requirements

This position requires that you pass a typing test at the minimum rate specified above prior to the application deadline.

If you have taken a typing test with us within the last 6 months that meets or exceeds the requirements above, you do not need to take it again.

If you have never taken our typing test, have not met the requirements above, or it has been more than 6 months since your last test, you will need to take the test prior to the application deadline specified above in order for your application to be complete.

Typing tests are administered in the Human Resources Testing room from 8:30am - 4:30pm, Monday through Friday. Appointments are not required. Please be sure to bring your government issued photo ID for identification. If you have any questions regarding the testing, please feel free to call 972-548-4606.

The Human Resources office is located at :

Jack Hatchell Administration Building

McKinney, TX 75071

Workplace and Benefits

Collin County offers a fast-paced working environment, 200% retirement match with employee contributions earning 7% interest, 100% tuition reimbursement, affordable medical, dental, and vision plans, 10 paid holidays annually, 24 days of PTO in your first year of employment with balance rollover from year-to-year, county-provided life insurance, short-term disability, long-term disability, and other optional participation benefits. You can read more about the comprehensive benefits package including medical, dental, vision, life insurance, and long and short term disability on the Collin County website.

You must submit a completed application to be considered for employment. Attaching a resume is not considered an acceptable substitute for a completed application.

COLLIN COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER