Dispatcher

MTW Employment Services; Location (WV); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Opportunities for growth and advancement

Collaborative team culture

Job summary

Southland Transportation (STL) is hiring a reliable Dispatcher to manage daily transportation operations in Geraldton. This full-time position requires dispatching drivers, monitoring routes, and ensuring student safety.

The ideal candidate will have strong organizational skills, computer proficiency, and a detail-oriented approach. Join a supportive team ensuring effective transportation services and meaningful work in student inclusion.

Qualifications

• Ability to multi-task and stay organized in a fast-paced environment.
• Strong computer skills, especially in Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Dispatch drivers daily to ensure efficient route operations.
• Monitor vehicle activity using GPS software.
• Communicate schedule changes and updates to drivers.

Skills

Multi-tasking

Organizational skills

Customer service

Communication

Microsoft Office proficiency

Time management

Map reading

Job description

Southland Transportation (STL) is seeking a dependable and detail-oriented Dispatcher to support its Geraldton‑based transportation operations. Reporting to the Operations Supervisor, the Dispatcher plays a key role in ensuring the safe and reliable movement of students by coordinating drivers, tracking route performance, and resolving real‑time service issues.

This is a full‑time position worked as a split‑shift from 6:30 am to 11:00 am and 2:00 pm to 5:30 pm, Monday through Friday.

Pay

$50,000 – $60,000 annually

Key Responsibilities

• Dispatch drivers daily to ensure all routes run safely and efficiently
• Monitor real‑time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed
• Act as the main point of contact for drivers, relaying schedule changes, safety updates, or route adjustments
• Support coordination with the Operations Supervisor for any changes to individual students’ transportation needs, ensuring those changes are implemented smoothly and effectively
• Track and report attendance, route coverage, vehicle issues, and driver concerns
• Assist with new driver onboarding by providing route briefings and dispatch support
• Follow all company policies and union guidelines to maintain a respectful and compliant workplace
• Ensure all required paperwork/requests is completed in an accurate and timely manner
• Have a basic understanding of the school bus fleet
• Schedule and assign charters as required
• Communicate and collaborate with maintenance staff to schedule vehicle repairs, inspections and preventive maintenance while minimizing service disruptions

Qualifications

• Ability to multi‑task, stay organized, and work effectively under pressure in a fast‑paced environment
• Strong computer skills with proficiency in Microsoft Office, including Excel
• Excellent customer service skills with a professional and courteous approach when interacting with the public and co‑workers
• Strong verbal and written communication skills, with the ability to listen attentively and respond with empathy and professionalism
• Ability to work both independently and collaboratively as part of a team
• Good knowledge and understanding of company policies, procedures and basic bus operating practices
• Strong map reading skills with familiarity of the Geraldton area, including major road systems and key locations
• Strong time management skills with the ability to prioritize tasks effectively
• Highly organised with strong attention to detail
• Clear criminal record

Why STL?

• Competitive compensation and benefits
• Meaningful work contributing to student safety and inclusion
• Opportunities for growth and internal advancement
• Collaborative, supportive team culture