Dispatcher

Matson Logistics; Anchorage (AK); On-site; USD 45,000 - 55,000; Full time

Job summary

Matson Logistics is seeking a Dispatcher in Anchorage, Alaska. This role involves interacting with drivers and customers, assigning routes, and maintaining schedules. Ideal candidates must have strong communication skills and the ability to prioritize effectively.

Successful applicants will need a high school diploma and experience in logistics. Certifications for Forklift and Hazardous Materials are required or must be obtained. Join our team to promote trust, reliability, and exceptional customer service.

Qualifications

• Minimum one year of relevant experience or equivalent education.
• Hazardous Materials Certification or ability to obtain.
• Class A or B CDL preferred.

Responsibilities

• Interact with customers and dispatch drivers.
• Track drivers enroute and update logistics systems.
• Assist in warehouse operations and freight handling.

Skills

Good communication skills

Forklift operation

Customer service skills

Microsoft Office proficiency

Ability to prioritize and organize

Education

High school diploma or GED

Tools

Forklift

Job description

About Us

Span Alaska Transportation, established in 1978, is a premier, asset‑based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others. Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry. We are honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve. Learn more at spanalaska.com.

About The Role

The Dispatcher will dispatch, route, assign, and maintain routing schedules for drivers. This position is supervisory in nature as it provides daily work direction to drivers and serves as a time and attendance supervisor.

What you’ll do

• Interact with customers both over the phone and in person.
• Assign and route drivers, destinations, and timelines.
• Dispatch and track drivers enroute.
• Interact with drivers and customers to keep up‑to‑date information on routes, route changes, and schedules.
• Update shipment tracking system when needed and help maintain timely data integrity.
• Process paperwork related to freight.
• Assist in the warehouse and yard when needed.
• Assist with the pickup and delivery of local freight if necessary.
• Provide relief for receiving if necessary.
• Assist with the loading and/or unloading of vehicles, trailers, or containers if necessary.
• Move freight within yard or warehouse, using forklift or other equipment as needed.
• Other duties as assigned.

You have these skills

• Good communication skills, including frequent interaction with customers, vendors, contractors, and suppliers via telephone and walk‑in pickups.
• Ability to operate a forklift.
• Good verbal and written communication.
• Experience with Microsoft Office (Excel, Word, Outlook, etc.).
• Excellent customer service skills.
• Must be able to read schedules, maps, hazardous materials documents, and other paperwork.
• Must exercise good judgment and decision‑making skills.
• Ability to focus, prioritize, and organize.
• Must be continuously conscientious of safety processes and procedures.
• Ability to use radio and telephone.
• Knowledge of dispatch helpful.
• Knowledge of good lifting techniques.
• Knowledge of warehouse safety.

And these qualifications

• High school diploma or GED.
• Minimum one year of relevant experience is required, or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position.
• Hazardous Materials Certification, or ability to obtain.
• Forklift Certification, or ability to obtain.
• Class A or B CDL, preferred.

Physical Requirements

Must be able to push, pull, lift, and carry up to 75 pounds. Must be able to sit for long periods of time. Must be able to operate all equipment related to dispatch which may include grasping, bending, handling, reaching, fingering, feeling/touching, and repetitive motions of the hands and arms.

Work Environment

Work is primarily performed in an office environment, however, it may also involve being outside in the elements or in a company vehicle. Exposures to exhaust fumes are likely. Overtime may be mandatory when needed. Conditions may also include exposure to environmental noise.

At Span Alaska, we’re looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.