Dispatcher

OLDCASTLE APG, INC. in; Hurst (TX); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Disability benefits

Retirement plan

Wellness programs

Inclusive culture

Job summary

Oldcastle APG, Inc. is seeking a Dispatcher to serve as the point-of-service administrator, handling inquiries, order tracking, and delivery coordination. The role focuses on meeting customer expectations with accurate service levels and timely dispatch of outbound deliveries.

The position requires strong MS Office skills, high attention to detail, and the ability to multi-task. HS diploma or GED is required, with opportunities for growth within a large CRH company.

Qualifications

• Must be able to multi-task with high attention to detail.
• Proficient in MS Office; Excel, Word, Outlook; accurate data entry.
• HS diploma or GED or equivalent in related experience required.

Responsibilities

• Dispatch trucks for outbound deliveries and schedule backhauls.
• Coordinate with sales and customers to ensure delivery time accuracy.
• Prepare invoices, delivery tickets, and shipping documents.
• Maintain accurate records of customer communications and orders.
• Handle phone inquiries and provide quality service to customers.

Skills

Multi-tasking

Attention to detail

Data entry

Customer service

Education

HS diploma or GED

Tools

MS Office

Excel

Word

Outlook

10-key

Job description

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

A Dispatcher is the point-of-service administrator tasked with meeting and exceeding our customer expectations. This individual will address product questions, sales orders, order tracking, quotes and quality solutions to delivery needs. Sustaining the high-level customer rapport with fast-paced and accurate service levels is key to the success of this position. This position is responsible for dispatching trucks with outbound deliveries and scheduling backhauls as needed, coordinating with sales department, answering phones as needed and maintaining accurate records.

Job Responsibilities

• A smile our customers can hear over the phone - A pleasant, professional telephone presence with a clear voice, tone and demeanor is a must
• Prepare invoices, delivery tickets, and related shipping documents
• Experienced accurate data entry and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records
• Coordinate deliveries with trucks and customers to ensure delivery time accuracy
• Plan and schedule effective delivery routes and work with trucks to cover loads efficiently
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• Must be able to multi-task with high attention to detail
• Skilled in MS Office Package with intermediate skill in Excel, Word, Outlook, accurate data entry and standard office equipment operations. 10-key experience a plus
• HS diploma or GED or equivalent in related experience required. Intermediate math skills able to calculate pricing, calculate product by volume, weights or measures equations, and calculate percentiles accurately
• Experience with Lawson is preferred
• May require occasional lifting up to 50 lbs.
• Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling
• Sitting for extended periods of time

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.