Dispatcher

CRH; Dunn (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits

Retirement savings program

Health and wellness programs

Job summary

CRH in Dunn, North Carolina, is seeking a dedicated individual for dispatch coordination and customer delivery management. The role involves scheduling deliveries, ensuring compliance with regulations, and effective communication with customers and truck drivers.

The ideal candidate will have a high school diploma, prior experience in transportation, and strong computer skills. CRH offers competitive pay and benefits, alongside an inclusive culture focused on growth and development.

Qualifications

• Minimum high school/general education degree (GED) required.
• Previous related experience in the dispatch or transportation industry preferred.
• Computer aptitude and proficiency with Microsoft Office required.

Responsibilities

• Receive and process customer orders through various means.
• Prepare a shipping schedule for outgoing and incoming shipments.
• Communicate effectively with customers and dispatch orders.

Skills

Customer focus

Multi-tasking ability

Understanding of DOT/DMV regulations

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Job ID: 525982

Job Summary

This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Job Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means
• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
• Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
• Must be familiar with the delivery area to assist with route and travel time planning
• Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers
• Must be customer focused and be able remain focused under stressful conditions and in a fast‑paced environment. The ability to multi‑task is important
• Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck
• Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced
• Must be able to act quickly and creatively to solve problems; work independently and make decisions
• Display a professional, positive, and courteous attitude to co‑workers, supervisors, customers, and the general public always
• Work in a team environment and assist co‑workers or supervisors/managers with other duties as required
• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role

Job Requirements

• Minimum high school/general education degree (GED) required
• Previous related experience in building materials dispatch or transportation industry preferred
• Knowledge of masonry and hardscapes products, building materials, and cements is preferred
• Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to learn new computer skills
• Must possess excellent verbal and mathematical skills
• Read and understand maps and use mapping tools

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.