Dispatcher

The Car Park; Greenville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

18 days PTO

Paid parental leave

Volunteer Time Off

Paid holidays

Bereavement

Medical, Dental, Vision

401(k)

Job summary

The Car Park in Greenville, NC is seeking an experienced shuttle dispatcher to coordinate patient transport, visitor assistance, and staff movement from a busy hospital campus. You will schedule shuttles, track locations, and communicate with drivers and hospital teams to ensure timely service with empathy and professionalism.

Ideal candidates have experience in dispatch or healthcare-related transportation, familiarity with fleet software, and an ability to stay calm under pressure while

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch, transportation, or customer service preferred.
• Strong communication and interpersonal skills with empathy in patient interactions.

Responsibilities

• Receive transportation requests and schedule shuttles for patient transport, visitor assistance, and staff movement.
• Monitor shuttle locations and adjust dispatches to minimize wait times and optimize resources.
• Communicate with shuttle drivers, nursing staff, and hospital departments for clear instructions.
• Provide patients and families with shuttle information and wait times with empathy and professionalism.
• Log transportation requests, dispatches, and data in scheduling software or logs.
• Assist in developing daily/weekly reports for shuttle usage and incidents.
• Ensure shuttle services follow hospital safety protocols, especially in high-stress situations.

Skills

Dispatch coordination

Healthcare environment

GPS tracking

Strong communication

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

GPS tracking systems

Job description

Job DetailsLevel: ExperiencedJob Location: Greenville, NC 27834Position Type: Full TimeEducation Level: GED or High SchoolSalary Range: $18.00 - $20.00 HourlyJob Shift: DayWHO WE ARE

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

WHO WE NEED

This position will be responsible for coordinating and dispatching shuttle drivers to ensure efficient and timely transportation of patients, visitors, and hospital staff to and from the emergency room and other designated hospital areas. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing compassionate service to patients and families in a high-stress environment.

• Receive transportation requests and schedule shuttles for patient transport, visitor assistance, and staff movement.
• Monitor shuttle locations and adjust dispatches as needed to minimize wait times and optimize resource use.
• Communicate effectively with shuttle drivers, nursing staff, and other hospital departments to ensure clear instructions and smooth patient transport.
• Provide information to patients and families regarding shuttle services and wait times, responding to inquiries with empathy and professionalism.
• Log transportation requests, shuttle dispatches, and other relevant data in scheduling software or dispatch logs.
• Assist in developing daily and weekly reports for hospital administration on shuttle usage and any incidents during transport.
• Ensure all shuttle services adhere to hospital safety protocols, particularly in emergency and high-stress situations.
• Conduct regular communication with shuttle drivers regarding safety guidelines, especially in transporting patients with mobility issues or critical conditions.
• Support shuttle drivers by providing timely information about patient pickup/drop-off points, road closures, or other obstructions.

IDEAL CANDIDATE SKILLS

• Previous experience in a healthcare or hospital setting, especially in roles related to transportation, patient care, or emergency services.
• Familiarity with emergency response protocols and medical terminology to better understand patient needs and assist with urgent transport requests.
• Experience with GPS tracking systems or other fleet management tools to efficiently monitor and direct shuttle locations.
• Strong problem-solving skills, with the ability to make quick decisions under pressure.
• Demonstrated ability to handle confidential and sensitive information according to HIPAA and hospital policies.
• Excellent organizational skills, with prior experience in roles requiring coordination of multiple schedules or resources.
• Conflict resolution skills to manage interactions with patients, families, or staff who may be experiencing stress or frustration.

MINIMUM REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• Previous experience in dispatch, transportation, or customer service roles
• Strong communication and interpersonal skills, with an empathetic approach to patient and family interactions.
• Familiarity with dispatch or scheduling software and basic computer skills.
• Ability to handle high-stress situations calmly and prioritize multiple requests efficiently.Ability to work on-site at the hospital and be present during assigned shifts.
• Capable of sitting, standing, and walking for extended periods as required.

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

Equal Employment Opportunity Qualifications