Dispatcher

THE CAR PARK GROUP, LLC; Greenville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

18 days PTO

Paid Parental Leave

Volunteer Time Off (VTO)

Paid holidays

Medical, Dental, Vision

401(k)

Job summary

The Car Park Group, LLC is seeking an on-site Shuttle Dispatch Coordinator to coordinate and dispatch shuttle drivers for patient, visitor, and staff transport at a hospital setting. You will ensure timely, compassionate service while maintaining HIPAA-compliant handling of information and clear communications with hospital staff.

Strong organizational and communication skills are required to manage multiple requests, monitor GPS-tracked shuttle locations, and adapt dispatches to changing

Qualifications

• Experience coordinating transport in healthcare or hospital settings.
• Ability to follow HIPAA requirements and handle sensitive information.
• Excellent communication with drivers, staff, and patients.

Responsibilities

• Receive transport requests and schedule shuttles for patients, visitors, and staff.
• Monitor shuttle locations and adjust dispatches to minimize wait times.
• Log requests and dispatch data in scheduling systems and generate reports.
• Ensure safety protocols are followed during transport and handle high-stress situations.

Skills

Healthcare transport coordination

Strong communication

Problem-solving under pressure

HIPAA familiarity

Team coordination

Education

High school diploma or equivalent

Tools

Dispatch software

GPS tracking systems

Scheduling software

Job description

WHO WE AREProfessionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.WHO WE NEEDThis position will be responsible for coordinating and dispatching shuttle drivers to ensure efficient and timely transportation of patients, visitors, and hospital staff to and from the emergency room and other designated hospital areas. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing compassionate service to patients and families in a high-stress environment.Receive transportation requests and schedule shuttles for patient transport, visitor assistance, and staff movement.Monitor shuttle locations and adjust dispatches as needed to minimize wait times and optimize resource use.Communicate effectively with shuttle drivers, nursing staff, and other hospital departments to ensure clear instructions and smooth patient transport.Provide information to patients and families regarding shuttle services and wait times, responding to inquiries with empathy and professionalism.Log transportation requests, shuttle dispatches, and other relevant data in scheduling software or dispatch logs.Assist in developing daily and weekly reports for hospital administration on shuttle usage and any incidents during transport.Ensure all shuttle services adhere to hospital safety protocols, particularly in emergency and high-stress situations.Conduct regular communication with shuttle drivers regarding safety guidelines, especially in transporting patients with mobility issues or critical conditions.Support shuttle drivers by providing timely information about patient pickup/drop-off points, road closures, or other obstructions.IDEAL CANDIDATE SKILLSPrevious experience in a healthcare or hospital setting, especially in roles related to transportation, patient care, or emergency services.Familiarity with emergency response protocols and medical terminology to better understand patient needs and assist with urgent transport requests.Experience with GPS tracking systems or other fleet management tools to efficiently monitor and direct shuttle locations.Strong problem-solving skills, with the ability to make quick decisions under pressure.Demonstrated ability to handle confidential and sensitive information according to HIPAA and hospital policies.Excellent organizational skills, with prior experience in roles requiring coordination of multiple schedules or resources.Conflict resolution skills to manage interactions with patients, families, or staff who may be experiencing stress or frustration.MINIMUM REQUIRED QUALIFICATIONSHigh school diploma or equivalentPrevious experience in dispatch, transportation, or customer service rolesStrong communication and interpersonal skills, with an empathetic approach to patient and family interactions.Familiarity with dispatch or scheduling software and basic computer skills.Ability to handle high-stress situations calmly and prioritize multiple requests efficiently.Ability to work on-site at the hospital and be present during assigned shifts.Capable of sitting, standing, and walking for extended periods as required.BENEFITS WE OFFER18 days of Recharging your Battery (PTO)Paid Parental LeaveVolunteer Time Off (VTO)Paid holidaysBereavementMedical, Dental, VisionFlexible and health spending accountsShort term disabilityCritical illness and accident benefitsLife insurance, tuition reimbursement401(k) and more are available to eligible Team MembersThere’s also the opportunity to work with a genuinely awesome team of co-workersProfessionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.***Equal Employment Opportunity